System, method, and computer-readable medium that facilitate voice biometrics user authentication

A non-transitory computer-readable medium having computer-executable instructions for execution by a processing system, the computer-executable instructions for authenticating a user in a network system via voice biometrics, the instructions, when executed by the processing system, cause the processing system to:

• store a voiceprint of a first user;
• assign one or more of a plurality of interactive voice response applications as an attribute of the voiceprint;
• assign an expiration age as an attribute of the voiceprint;
• receive an attempt for access to an application service by a user;
• determine if the application service is provided by an assigned one of the plurality of interactive voice response applications;
• when the application service is determined to be an assigned one of the plurality of interactive voice response applications:
• identify the voiceprint as associated with an identity of the first user and the attempt for access to the application service;
• obtain a voice sample from the user;
• perform an evaluation of vocal characteristics of the voiceprint with vocal characteristics of the voice sample;
• and
• determine that the user is one of the first user or a fraudulent user based on results of the evaluation of vocal characteristics of the voiceprint with vocal characteristics of the voice sample.

A system for authenticating a user in a network system via voice biometrics, comprising:

• an application server that hosts a plurality of service applications;
• an interactive voice response system communicatively coupled with the application server that provides voice response access to one of more of the plurality of service applications;
• and
• a voice biometrics authentication system communicatively coupled with the interactive voice response system that stores a voiceprint of a first user and assigns one or more of the plurality of service applications and an expiration age as attributes of the voiceprint, wherein the interactive voice response system receives an attempt for access to a service application by a communication device of a user, determines if the application service is provided by an assigned one of the plurality of service applications and when the application service is determined to be an assigned one of the plurality of service applications communicatively couples the communication device with the voice biometrics authentication system, wherein the voice biometrics authentication system identifies the voiceprint as associated with an identity of the first user and the attempt for access to the application service, obtains a voice sample from the user, performs an evaluation of vocal characteristics of the voiceprint with vocal characteristics of the voice sample, and determines that the user is one of the first user or a fraudulent user based on results of the evaluation of vocal characteristics of the voiceprint with vocal characteristics of the voice sample.