Call routing system and method of using the same
AssigneeAT&T Intellectual Property I, L.P.
InventorsRobert R. Bushey, Sarah Korth, Benjamin Anthony Knott
Life of this patent
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Abstract
A method includes accessing information associated with a call at an attendant interaction module. The call is associated with a task. The information associated with the call includes a first action object identifier, a first result identifier, and a first reason identifier. The first action object identifier is associated with the task, the first result identifier indicates a status of the task, and the first reason identifier includes information related to the first result identifier. The method includes generating an attendant interaction signal subsequent to receiving the information associated with the call.
Claims20
A method comprising:
- accessing information associated with a call at an attendant interaction module, wherein the call is associated with a task, wherein the information associated with the call includes a first action object identifier, a first result identifier, and a first reason identifier, wherein the first action object identifier is associated with the task, wherein the first result identifier indicates a status of the task, and wherein the first reason identifier includes information related to the first result identifier;
- and
- subsequent to receiving the information associated with the call, generating an attendant interaction signal.
A system comprising:
- a processor;
- a memory storing instructions that, when executed by the processor, cause the processor to perform a method, the method comprising:
- accessing information associated with a call at an attendant interaction module, wherein the call is associated with a task, wherein the information associated with the call includes a first action object identifier, a first result identifier, and a first reason identifier, wherein the first action object identifier is associated with the task, wherein the first result identifier indicates a status of the task, and wherein the first reason identifier includes information related to the first result identifier;
- and
- subsequent to receiving the information associated with the call, generating an attendant interaction signal.
A non-transitory computer-readable storage medium comprising instructions that, when executed by a processor, cause the processor to perform a method, the method comprising:
- accessing information associated with a call at an attendant interaction module, wherein the call is associated with a task, wherein the information associated with the call includes a first action object identifier, a first result identifier, and a first reason identifier, wherein the first action object identifier is associated with the task, wherein the first result identifier indicates a status of the task;
- and wherein the first reason identifier includes information related to the first result identifier;
- and
- subsequent to receiving the information associated with the call, generating an attendant interaction signal.
Dependencies are inferred from the claim text.