Automatic communications forwarding to displaced employees
AssigneeWest Corporation
InventorJames Lehr Kennedy
Life of this patent
Estimating the term…
Abstract
A system comprises a connection accessible to one or more incoming nodes, a call transfer interface for connecting the connection with the incoming nodes to a call transfer module capable of communicating with the incoming nodes, a distributed network of two or more provider nodes interfacing with the call transfer module through a router, the router connected to the call transfer module and provider nodes connected to the distributed network, said provider nodes connected to the incoming nodes through the router connected to the call transfer module connected to the call transfer interface and routed by the router in accordance with a provider node priority.
Claims19
A system, comprising:
- a provider directory database populated with a threaded telecommunications switching tree and accessible to a crisis communications router;
- a network connection accessible to one or more incoming telecommunications nodes;
- a call transfer interface for connecting the network connection with the incoming telecommunications nodes to a call transfer module capable of communicating with the incoming telecommunications nodes;
- a distributed communications network of two or more provider nodes interfacing with the call transfer module through a crisis communications router, the crisis communications router connected to the call transfer module;
- and
- provider nodes connected to the distributed telecommunications network, said provider nodes connected to the incoming telecommunications nodes through the crisis communications router connected to the call transfer module connected to the call transfer interface and routed by the crisis communications router in accordance with a provider node priority;
- wherein an incoming telecommunication contact from at least one of the incoming telecommunication nodes is connected to an available telecommunication provider at a provider node after the crisis communications router determines that a telecommunication provider is predicted to be available at the provider node.
A system, comprising:
- a database populated with a switching tree and accessible to a router;
- a connection accessible to one or more incoming nodes;
- a call transfer interface for connecting the connection with the incoming nodes to a call transfer module capable of communicating with the incoming nodes;
- a distributed network of two or more provider nodes interfacing with the call transfer module through the router, the router connected to the call transfer module;
- and
- provider nodes connected to the distributed network, said provider nodes connected to the incoming nodes through the router connected to the call transfer module connected to the call transfer interface and routed by the router in accordance with a provider node priority;
- wherein an incoming contact from at least one of the incoming nodes is connected to an available provider at a provider node after the router determines that a provider is predicted to be available at the provider node.
A system, comprising:
- a connection accessible to one or more incoming nodes;
- a call transfer interface for connecting the connection with the incoming nodes to a call transfer module capable of communicating with the incoming nodes;
- a distributed network of two or more provider nodes interfacing with the call transfer module through a router, the router connected to the call transfer module;
- and
- provider nodes connected to the distributed network, said provider nodes connected to the incoming nodes through the router connected to the call transfer module connected to the call transfer interface and routed by the router in accordance with a provider node priority;
- wherein an incoming contact from at least one of the incoming nodes is connected to an available provider at a provider node after the router determines that a provider is predicted to be available at the provider node.
Dependencies are inferred from the claim text.