System and method for connecting an endpoint to an active multimedia communications session on a data network by setting metadata associated with a telephone call
AssigneeGoogle Inc.
InventorsSilviu Cristian Marghescu, Juan Vasquez
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Abstract
The present disclosure includes a system and method for connecting an endpoint, such as a client device, to an active multimedia communications session on one network using metadata included in a communication initiated on another network. In some embodiments, the initial network is the PSTN and the second network is the Internet. In some embodiments, the system includes a multimedia contact center on the second network and only a telephone call on the first network.
Claims20
A system for connecting an endpoint to a multimedia communications session on the Internet using metadata included in a telephone call that facilitates identification of the multimedia communications session, the system comprising:
- a server configured to establish a multimedia communications session at an address;
- a first controller configured to generate an identifier indicating the address of the multimedia communications session;
- a second controller configured to instruct a telephony application to place a telephone call through a telephone exchange to an endpoint, the second controller further configured to set values of metadata for the telephone call, such values being delivered and read at the endpoint, and such values providing information sufficient to facilitate identification of the multimedia communications session;
- wherein the endpoint is configured to utilize the values of metadata for the telephone call to connect to the multimedia communications session at the address.
A method for connecting an endpoint to a multimedia communications session hosted on the Internet using metadata included in a telephone call that facilitates identification of the multimedia communications session, the method comprising:
- establishing a multimedia communications session at an address hosted by one or more servers on a data network;
- generating an identifier indicating the address of the multimedia communications session on the data network;
- and
- instructing a telephony application to place a telephone call through a telephone network configured to route the telephone call to an endpoint, the telephone call including metadata where predetermined values of the metadata for the telephone call have been set and predetermined to provide identification of connecting information to the multimedia communications session hosted on the data network,
- wherein the telephone call over the telephone network enables a connection over the data network to the multimedia communications session.
A method at a client device for connecting to a multimedia communications session on the Internet using metadata included in a telephone call that facilitates identification of the multimedia communications session, the method comprising:
- receiving a telephone call over a telephone network, the telephone call having metadata comprising predetermined and preset values, wherein such values include associating information for a multimedia communications session residing on a data network;
- monitoring and identifying the metadata included in the telephone call including the metadata comprising predetermined values for associating with the multimedia communications session;
- extracting such metadata from the telephone call so as to determine an address on the Internet where the multimedia communications session is located;
- and
- connecting over the data network to the multimedia communications session by directing an application to the address.
Dependencies are inferred from the claim text.