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US 8,571,186 B2Granted
Method and system for recording telephone conversations placed on hold
AssigneeBlackBerry Limited
InventorsLawrence Edward Kuhl, Anton Epp
Life of this patent
Estimating the term…
Abstract
A system and method for recording telephone conversations which have been placed on hold is provided. After a telephone conversation has been placed on hold, assuming that the conversation was being recorded, the call is designated to be in the background. Once a processor senses that a background call exists, a check is performed to determine if there is a downlink connection for this call. If there is, a new communication channel is opened so that the background call can be recorded and then appended to the original recording.
Claims10
A method comprising:
- recording an original call as an active call recording;
- receiving a second telephone call;
- designating the second telephone call as a foreground call;
- designating the original call as a call on hold;
- verifying that a downlink audio stream exists for the call on hold;
- recording the call on hold if the downlink audio stream exists and recording the second telephone call as the active call recording;
- and
- placing an audio marker where the recording of the original call has been interrupted.
5 more elements
Dependencies are inferred from the claim text.