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US 8,559,416 B2Granted
System for and method of information encoding
AssigneeVerizon Patent and Licensing Inc.
InventorsPrashant B. Desai, Juan M. Vasquez, Mayuresh Mohan Hegde, Parind S. Poi, Haridas B. Bhogade
Life of this patent
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Abstract
A system for and method of information encoding is presented. The system and method include encoding information within other information of a protocol, and then decoding the information and performing actions based on the decoded information.
Claims15
A method, comprising:
- receiving an incoming communication including one or more data headers;
- requesting a spoken language preference from a user;
- encoding at least one of the one or more data headers with header information indicating the spoken language preference information into a data transmission protocol;
- receiving the encoded data transmission protocol;
- routing the encoded data transmission protocol using an automatic call distributor based at least on interaction with a decoding system or interaction from the user;
- decoding, using an electronic processor, the at least one of the one or more data headers that indicates the spoken language preference;
- and
- performing an action based at least on the one or more data headers indicating the spoken language preference wherein the action comprises playing or transmitting a greeting in the spoken language preference.
5 more elements
A system, comprising:
- at least one non-transitory computer readable media for storing codes;
- and
- at least one programmable processor configured execute the codes to perform:
- receiving one or more protocol requests, the one or more protocol requests including one or more headers, and requesting spoken language preference information from a user and encoding the one or more headers of the one or more protocols with header information indicating the spoken language preference information into a data transmission protocol;
- and
- receiving the data transmission protocol subsequent to the encoding and decoding the header information, and thereby receiving the spoken language preference information, and taking one or more actions based on the spoken language preference wherein the one or more actions comprise playing or transmitting a greeting in the spoken language preference;
- and
- an automatic call distributor to route the data transmission protocol to one or more appropriate decoding modules, based on interaction from the user with the automatic call distributor.
5 more elements
Dependencies are inferred from the claim text.