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US 8,559,030 B2Granted
Augmented reality system and method for device management and service
AssigneeXerox Corporation
InventorsJason Tsongas, Matthew Scrafford
Life of this patent
Estimating the term…
Abstract
An augmented reality system and method for diagnosing and fixing a fault in a device. A mobile communication device can be operatively connected with a networked rendering device by reading a two-dimensional bar code associated with the rendering device. An image with respect to the rendering device can be captured by an image-capturing unit associated with the mobile communication device. The image can be augmented with additional information and a target area can be highlighted in order to indicate a fault component. An action to be taken with respect to the target area can be displayed on the mobile communication device. Such an approach permits an end user to address the device issue with increased quality of information and accuracy.
Claims18
A method for diagnosing a fault in a device, comprising:
- operatively connecting a mobile communication device with a networked rendering device by said mobile communication device scanning a two-dimensional quick response code associated with said networked rendering device, wherein said mobile communication device comprises at least one of a smartphone, a PDA, and a tablet;
- acquiring fault information for said networked rendering device on said mobile communication device when scanning said two-dimensional quick response code and capturing an image of said networked rendering device by an image capturing unit associated with said mobile communication device;
- combining said captured image of said networked rendering device with augmented reality information related to said networked rendering device,
- wherein combing said captured image of said networked rendering device with augmented reality information comprises a peripheral view of the networked rendering device and said mobile communication device highlighting a target area of fault information of said networked rendering device to visually indicate a fault component on said networked rendering device shown on a display of said mobile communication device;
- and
- displaying an action on said mobile communication device to be taken with respect to said highlighted target area of fault information of said networked rendering device addressing said fault component of said networked rendering device, which provides a highlighted solution to said fault information of said networked rendering device, and
- the action is concurrently shown with the combined captured image of said networked rendering device with augmented reality information related to said networked rendering device on the display of the mobile communication device.
4 more elements
A system for diagnosing a fault in a device, said system comprising:
- a processor;
- a data bus coupled to said processor;
- and
- a non-transitory computer-usable medium embodying computer program code, said non-transitory computer-usable medium being coupled to said data bus, said computer program code comprising instructions executable by said processor and configured for:
- operatively connecting a mobile communication device with a networked rendering device by said mobile communication device scanning a two-dimensional quick response code associated with said networked rendering device, wherein said mobile communication device comprises at least one of a smartphone, a PDA, and a tablet;
- acquiring fault information for said networked rendering device on said mobile communication device when scanning said two-dimensional quick response code and capturing an image of said networked rendering device by an image capturing unit associated with said mobile communication device;
- combining said captured image of said networked rendering device with augmented reality information related to said networked rendering device,
- wherein combining said captured image of said networked rendering device with said augmented reality information related to said networked rendering device comprises a peripheral view of the networked rendering device and said mobile communication device highlighting a target area of fault information of said networked rendering device to visually indicate a fault component on said networked rendering device shown on a display of said mobile communication device;
- and
- displaying an action on said mobile communication device to be taken with respect to said highlighted target area of fault information of said networked rendering device addressing said fault component of said networked rendering device, which provides a highlighted solution to said fault information of said networked rendering device, and
- the action is concurrently shown with the combined captured image of said networked rendering device with augmented reality information related to said networked rendering device on the display of the mobile communication device.
8 more elements
A non-transitory computer-usable medium embodying computer program code for diagnosing a fault in a device, said computer program code comprising computer executable instructions configured for:
- operatively connecting a mobile communication device with a networked rendering device by said mobile communication device scanning a two-dimensional quick response code associated with said networked rendering device, wherein said mobile communication device comprises at least one of a smartphone, a PDA, and a tablet;
- acquiring fault information for said networked rendering device on said mobile communication device when scanning said two-dimensional quick response code and capturing an image of said networked rendering device by an image capturing unit associated with said mobile communication device;
- combining said captured image of said networked rendering device with augmented reality information related to said networked rendering device,
- wherein combining said captured image of said networked rendering device with said augmented reality information related to said networked rendering device comprises a peripheral view of the networked rendering device and said mobile communication device highlighting a target area of fault information of said networked rendering device to visually indicate a fault component on said networked rendering device shown on a display of said mobile communication device;
- and
- displaying an action on said mobile communication device to be taken with respect to said target area of fault information of said networked rendering device addressing said fault component of said networked rendering device, which provides a physically highlighted solution to said fault information of said networked rendering device, and
- the action is concurrently shown with the combined captured image of said networked rendering device with augmented reality information related to said networked rendering device on the display of the mobile communication device.
4 more elements
Dependencies are inferred from the claim text.