Transaction-specific codes
AssigneeBank of America Corporation
InventorsJames David Freedman, Hamdija Hamid Custovic
Life of this patent
Estimating the term…
Abstract
Codes, such as Quick Response (QR) codes, may be printed on a transaction receipt or displayed on a display unit of a workstation or self-service device (e.g., an ATM) to provide users with additional promotions or to service an error that may have occurred during the transaction. The code may be unique to the transaction and generated by the transaction device during the transaction. The code may encode information unique to the transaction, such as a unique identifier generated by the transaction device that links the code to a storage device storing additional information on the transaction. Users may scan the code to obtain additional promotion information or to contact a service agent to resolve an error.
Claims18
A method, comprising:
- receiving, at a computing device, a request for a transaction;
- after receiving the request for the transaction, generating, by the computing device, a 2D barcode code onto a transaction receipt, wherein the 2D barcode includes first information uniquely identifying the requested transaction;
- storing, at a storage device, second information uniquely identifying the requested transaction;
- determining, by the computing device, that an error of an error type has occurred during the requested transaction;
- receiving, at the computing device, an error identifier assigned to the error type, wherein the second information stored at the storage device includes the error identifier;
- receiving, from a user device, a call session request, wherein the call session request includes the first information;
- determining, based on the call session request, that a user associated with the user device is authenticated;
- and
- in response to determining that the user is authenticated, retrieving the second information.
A method, comprising:
- receiving, at a computing device, a request for a transaction;
- after receiving the request for the transaction, generating, by the computing device, a 2D barcode code onto a transaction receipt, wherein the 2D barcode includes first information uniquely identifying the requested transaction;
- storing, at a storage device, second information uniquely identifying the requested transaction;
- determining, by the computing device, that an error of an error type has occurred during the requested transaction;
- and
- determining a service telephone number associated with the error type, wherein the first information included in the 2D barcode comprises the service telephone number.
A method, comprising:
- receiving, at a computing device, a request for a transaction;
- after receiving the request for the transaction, generating, by the computing device, a 2D barcode code onto a transaction receipt, wherein the 2D barcode includes first information uniquely identifying the requested transaction;
- storing, at a storage device, second information uniquely identifying the requested transaction;
- determining, by the computing device, that an error has occurred during the requested transaction;
- generating, by a display device of the computing device, an error identification interface displaying a plurality of error categories;
- and
- receiving, from a user, an identification of at least one error category of the plurality of error categories.
Dependencies are inferred from the claim text.