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US 8,555,114 B2Granted
Diagnostics methods for a communications device
AssigneeAastra Technologies Limited
InventorSimon Beebe
Life of this patent
Estimating the term…
Abstract
A method facilitating the support of a communications device via diagnostic tools on the communications device and a remote computing device of monitoring predefined data elements associated with the operation of said communications device.
Claims14
A method for providing diagnostics and troubleshooting tools for a communications device, the method comprising the steps of:
- defining data elements to be monitored, said data elements being associated with the operation of said communications device;
- associating the data elements with thresholds, said thresholds corresponding to the normal operation of said communications device;
- capturing diagnostics data related to said data elements to determine the operational status of said communications device;
- capturing abnormal events data outside said thresholds;
- capturing contemporaneous fault events data;
- storing said captured data and events on a computer readable medium;
- programming said communications device to report said captured data and events to a remote computing device for fault analysis and resolution;
- whereby said remote computing device receives data related to the nature of the fault and the data leading up to said fault, said data being useful for efficient fault diagnosis and troubleshooting and timely resolution of said fault;
- and
- wherein said communications device includes a support key, said support key being at least one key or at least one soft key associated with said data elements, such that activation of said at least one key or said at least one soft key causes at least one application program to initiate said capturing of data and at least one other action.
7 more elements
A system for fault diagnosis of a communications device, the system comprising:
- at least one diagnostic application program associated with said communications device;
- a remote computing device configured to receive diagnostic data from said communications device for further analysis and diagnosis of the reported fault;
- said communications device comprising a computer readable medium comprising said least one diagnostic application program comprising a first program code for defining data elements to be monitored, said data elements being associated with the operation of said communications device;
- a second program code for defining setting thresholds associated to said data elements, wherein said thresholds corresponding to the normal operation of said communications device;
- a third program code for capturing diagnostics data related to said defined data elements to determine the operational status of said communications device;
- and for capturing abnormal events data outside said thresholds and capturing contemporaneous fault events data;
- a fourth program code comprising instructions to send said captured data and events to a predetermined remote computing device for fault analysis and resolution;
- and
- wherein said communications device includes a support key, said support key being at least one key or at least one soft key associated with said data elements, such that activation of said at least one key or said at least one soft key causes at least one application program to initiate said capturing of data and at least one other action.
6 more elements
Dependencies are inferred from the claim text.