Service delivery platform and development of new client business models
AssigneeAccenture Global Services Limited
InventorHans Hwang
Life of this patent
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Abstract
The present invention relates to systems and methods for delivering telecommunications services to customers. The systems and methods allow for the rapid creation and deployment of new telecommunications services, and the bundling of multiple services into service packages that can be sold together as a single product. Based on the systems and methods, targeted service packages may be developed and marketed toward business customers in specific industries. The systems and method provide opportunities for new business arrangements between telecommunications service providers and smaller third party providers. The new business arrangements provide access to a much wider customer pool for the third party providers, and create new sources of revenue for telecoms.
Claims18
A system for delivering a plurality of different telecommunications services to customers comprising:
- operational support systems configured to support the delivery of telecommunications services to customers;
- business support systems configured to account for and charging customers for the delivery of telecommunications services to customers;
- a service interaction and management environment configured to provide a user interface to the services;
- a service delivery platform (SDP) logically disposed between the plurality of services such that the services interface with the operational support systems, the business support systems, and the service interaction and management environment through the SDP, wherein the service delivery platform creates a telecommunications product comprising a suite of telecommunications services, the telecommunications services in the suite of telecommunications services being selected to meet the telecommunications service requirements of a business customer in a targeted industry;
- a software integration adaptor and interface associated with each service configured to each service with the SDP, wherein each service is configured to meet standardized interface criteria that conform to service delivery platform requirements;
- and
- at least one software adaptor and interface associated with the various operational support systems and business support systems and the service interaction and management environment configured to the operational support systems, the business support systems, and the service integration and management environment with the SDP.
A method of delivering telecommunications services comprising:
- providing a service delivery platform (SDP) configured to create and deploy new telecommunications products and services, the telecommunications services being selected to meet the telecommunications service requirements of a business customer in a targeted industry, including telecommunications products comprising a plurality of bundled services sold as a package, wherein the service delivery platform includes support for integrating the operational support systems, the business support systems, and the service integration and management environment with the SDP;
- creating a plurality of telecommunications products, each telecommunications product comprising a suite of telecommunications services being selected to meet telecommunication requirements of a business customer in a targeted industry, wherein each service is configured to meet standardized interface criteria that conform to service delivery platform requirements;
- and
- selling the telecommunications products to customers in the targeted industries.
Dependencies are inferred from the claim text.