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US 8,553,870 B2Granted
Computer telephony integration (CTI) complete healthcare contact center
AssigneeAT&T Intellectual Property I, L.P.
InventorsDiane Brown Turcan, David L. Wellons
Life of this patent
Estimating the term…
Abstract
Methods, systems, and products enable a healthcare facility to process incoming communications.
Claims19
A method, comprising:
- receiving a communication identifying a sender's communications address and a recipient's communications address;
- retrieving a patient identifier associated with the sender's communications address;
- retrieving medical information that is associated with the patient identifier from a database;
- retrieving a surgery schedule associated with the recipient's communications address;
- determining a time of receipt of the communication matches a scheduled surgery in the surgery schedule;
- and
- routing the communication to an alternate destination in response to the scheduled surgery.
4 more elements
A system, comprising:
- a processor;
- and
- memory storing code that when executed causes the processor to perform operations, the operations comprising:
- receiving a communication identifying a sender's communications address and a recipient's communications address;
- retrieving a patient identifier associated with the sender's communications address;
- retrieving medical information that is associated with the patient identifier from a database;
- retrieving a surgery schedule associated with the recipient's communications address;
- determining a time of receipt of the communication matches a scheduled surgery in the surgery schedule;
- and
- routing the communication to an alternate destination in response to the scheduled surgery.
7 more elements
A memory storing instructions that when executed cause a processor to perform operations, the operations comprising:
- receiving a communication identifying a sender's communications address and a recipient's communications address;
- retrieving a patient identifier associated with the sender's communications address;
- retrieving medical information that is associated with the patient identifier from the database;
- retrieving a surgery schedule associated with the recipient's communications address;
- determining a time of receipt of the communication matches a scheduled surgery in the surgery schedule;
- and
- routing the communication to an alternate destination in response to the scheduled surgery.
4 more elements
Dependencies are inferred from the claim text.