# US 8,543,916 B2 · System and method for recording collaborative information technology processes in an intelligent workload management system

> Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt

- Number: US 8,543,916 B2
- Document ID: US8543916B2
- Status: Granted
- Kind: B2
- Application number: 12/725,263
- Filed: 2010-03-16
- Published: 2011-05-26
- Granted: 2013-09-24
- Earliest claimed: 2009-11-25
- Assignees: Novell, Inc.
- Applicants: Eric W. B. Anderson; Robert Wipfel; Jonathan Golan
- Inventors: Eric W. B. Anderson; Robert Wipfel; Jonathan Golan
- Web page: https://patentgrep.com/patent/US8543916B2

## CPC

- H04L 63/08: {for authentication of entities (cryptographic mechanisms or cryptographic arrangements for entity authentication H04L9/32)}
- G06F 9/455: Emulation; Interpretation; Software simulation, e.g. virtualisation or emulation of application or operating system execution engines
- G06F 9/45533: {Hypervisors; Virtual machine monitors}
- G06F 21/31: User authentication
- H04L 9/3213: {using tickets or tokens, e.g. Kerberos (network architectures or network communication protocols for entities authentication using tickets in a packet data network H04L63/0807)}
- H04L 63/0807: {using tickets, e.g. Kerberos (cryptographic mechanisms or cryptographic arrangements for entity authentication using tickets or tokens H04L9/3213)}
- H04L 63/0815: {providing single-sign-on or federations}
- H04L 63/14: {for detecting or protecting against malicious traffic}
- G06Q 10/06: Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q 10/06313: {Resource planning in a project environment}
- G06Q 10/10: Office automation; Time management
- H04L: TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION (arrangements common to telegraphic and telephonic communication H04M)
- G06F: ELECTRIC DIGITAL DATA PROCESSING (computer systems based on specific computational models G06N)
- G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR

## Abstract

The system and method described herein for recording collaborative information technology processes in an intelligent workload management system may include a computing environment having a model-driven, service-oriented architecture for creating collaborative threads to manage workloads. In particular, the management threads may include one or more data structures that converge information describing interaction between managed entities and content that may relate to such interaction in time-ordered series of events. The time-ordered event stream may then be replayed in a real-time stream to remediate, roll back, or otherwise analyze the collaborative information technology processes.

## Claims

### Claim 1

A system for recording activity in an information technology infrastructure, comprising:
one or more processors configured to:
monitor a collaboration activity between a plurality of users of an information technology infrastructure, wherein the collaboration activity is associated with a first information technology troubleshooting process;
determine that the collaboration activity causes change in content of a document of the information technology infrastructure;
generate a record of the collaboration activity in response to the determination that the collaboration activity causes the change in content;
determine that the change in content interferes with performance of the information technology infrastructure;
undo the change in content based on the generated record in response to the determination that the change in content interferes with performance of the information technology infrastructure;
monitor another collaboration activity associated with a second information technology troubleshooting process having one or more characteristics that are same as the first information technology troubleshooting process; and
generate a conformity report that indicates whether the second information technology troubleshooting process conforms to the collaboration activity.

### Claim 2 (depends on 1)

The system of claim 1, wherein the one or more processors are further configured to monitor a collaboration activity between one of the plurality of users and one or more resources in the information technology infrastructure.

### Claim 3 (depends on 1)

The system of claim 1, further comprising a client device configured to record the collaboration activity or replay the collaboration activity.

### Claim 4 (depends on 3)

The system of claim 3, wherein the client device is further configured to replay the collaboration activity in a real-time video.

### Claim 5

A computer-implemented method of recording activity in an information technology infrastructure, the method being implemented by a computer that includes one or more processors, the method comprising:
monitoring a collaboration activity between a plurality of users of an information technology infrastructure, wherein the collaboration activity is associated with a first information technology troubleshooting process;
determining that the collaboration activity causes change in content of a document of the information technology infrastructure;
generating a record of the collaboration activity in response to the determination that the collaboration activity causes the change in content;
determining that the change in content interferes with performance of the information technology infrastructure;
undoing the change in content based on the generated record in response to the determination that the change in content interferes with performance of the information technology infrastructure;
monitoring another collaboration activity associated with a second information technology troubleshooting process having one or more characteristics that are same as the first information technology troubleshooting process; and
generating a conformity report that indicates whether the second information technology troubleshooting process conforms to the collaboration activity.

### Claim 6 (depends on 5)

The method of claim 5, further comprising monitoring a collaboration activity between one of the plurality of users and one or more resources in the information technology infrastructure.

### Claim 7 (depends on 5)

The method of claim 5, further comprising recording or replaying, at a client device, the collaboration activity.

### Claim 8 (depends on 7)

The method of claim 7, further comprising replaying the collaboration activity in a real-time video.

### Claim 9

A system for recording activity in an information technology infrastructure, comprising:
a client device configured to record a collaboration activity between a plurality of users of an information technology infrastructure or replay the collaboration activity, wherein the collaboration activity is associated with a first information technology troubleshooting process; and
one or more processors configured to automatically:
monitor the collaboration activity;
determine that the collaboration activity causes change in content of a document of the information technology infrastructure;
generate a record of the collaboration activity in response to the determination that the collaboration activity causes the change in content;
determine that the change in content interferes with performance of the information technology infrastructure;
roll back the change in content based on the generated record in response to the determination that the change in content interferes with performance of the information technology infrastructure;
monitor another collaboration activity associated with a second information technology troubleshooting process having one or more characteristics that are same as the first information technology troubleshooting process; and
generate a conformity report that indicates whether the second information technology troubleshooting process conforms to the collaboration activity.

### Claim 10 (depends on 9)

The system of claim 9, wherein the one or more processors are further configured to monitor a collaboration activity between one of the plurality of users and one or more resources in the information technology infrastructure.

### Claim 11 (depends on 9)

The system of claim 9, wherein the client device is further configured to replay the collaboration activity in a real-time video.