User experienced remote monitoring of a communications network

A computer-implemented method of user-experienced remote monitoring of a communications network, comprising:

• accessing, by a mobile device, one or more radio access network chipsets of the mobile device;
• collecting, by the mobile device, air interface information from signals communicated between the mobile device and the communications network via the accessed one or more radio access network chipsets, wherein the air interface information indicates an actual communication quality;
• determining, by the mobile device, user experience information, wherein the user experience information indicates a perceived communication quality at the mobile device;
• and
• communicating, by the mobile device, the air interface information and the user experience information to a remote device, wherein the air interface information and the user experience information are used to determine whether the perceived communication quality is caused by the actual communication quality.

A system of user-experienced remote monitoring of a communications network, comprising one or more servers, the one or more servers comprising:

• at least one processor configured to:
• receive air interface information from a mobile device, wherein the air interface information originates from signals communicated between the mobile device and the communications network, wherein the air interface information is collected via one or more radio access network chipsets of the mobile device, and wherein the air interface information indicates an actual communication quality between the mobile device and the communications network;
• determine user experience information, wherein the user experience information indicates a perceived communication quality at the mobile device;
• associate the air interface information and the user experience information with one another;
• and
• determine whether the perceived communication quality is due to the actual communication quality based on the associated air interface information and user experience information.