# US 8,542,378 B2 · Method and apparatus for automated determination of expiration of an image production device that is currently in use by a customer > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 8,542,378 B2 - Document ID: US8542378B2 - Status: Granted - Kind: B2 - Application number: 13/082,773 - Filed: 2011-04-08 - Published: 2012-10-11 - Granted: 2013-09-24 - Earliest claimed: 2011-04-08 - Assignees: Xerox Corporation - Applicants: Jason C. Tsongas; Matthew O. Scrafford - Inventors: Jason C. Tsongas; Matthew O. Scrafford - Web page: https://patentgrep.com/patent/US8542378B2 ## CPC - G06Q 10/20: Administration of product repair or maintenance - G03G 15/5079: {for maintenance} - G03G 15/55: {Self-diagnostics; Malfunction or lifetime display} - G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR - G03G: ELECTROGRAPHY; ELECTROPHOTOGRAPHY; MAGNETOGRAPHY ## Abstract A method and apparatus for automated determination of expiration of an image production device that is currently in use by a customer is disclosed. The method may include retrieving values related to a currently used image production device, determining an existing life value based on the retrieved values, retrieving values related to a replacement image production device, determining a replacement value based on the retrieved values comparing the determined existing life value to the determined replacement value, determining whether the currently used image production device should be replaced based on the comparison, and sending a notification that the currently used image production device should be replaced if it is determined that the currently used image production device should be replaced. ## Claims ### Claim 1 A method for automated determination of expiration of an image production device that is currently in use by a customer, comprising: retrieving values related to at least two of: 1) a frequency of maintenance incidents requiring a use of image production device service personnel, 2) an historical usage volume and costs associated with the historical usage volume, 3) a frequency of negative service level agreement (SLA) impacts and costs, and 4) projected future maintenance item costs, for the currently used image production device; determining an existing life value based on the retrieved values related to at least two of: 1) a frequency of maintenance incidents requiring a use of image production device service personnel, 2) an historical usage volume and costs associated with the historical usage volume, 3) a frequency of negative service level agreement (SLA) impacts and costs, and 4) projected future maintenance item costs, for the currently used image production device; retrieving values related to at least two of: 1) projected future maintenance item costs, 2) replacement image production device cost, 3) value of removed hardware from currently used image production device, and 4) projected frequency of maintenance incidents requiring a use of image production device service personnel, of a replacement image production device that can satisfy the historical usage volume of the currently used image production device; determining a replacement value based on the retrieved values related to at least two of: 1) projected future maintenance item costs, 2) replacement image production device cost, 3) value of removed hardware from currently used image production device, and 4) projected frequency of maintenance incidents requiring a use of image production device service personnel, of a replacement image production device that can satisfy the historical usage volume of the currently used image production device; comparing the determined existing life value to the determined replacement value; determining whether the currently used image production device should be replaced based on the comparison; and sending a notification that the currently used image production device should be replaced if it is determined that the currently used image production device should be replaced. ### Claim 2 (depends on 1) The method of claim 1, wherein if it is determined that the currently used image production device should not be replaced based on the comparison, projecting when the currently used image production device is likely to need replacement and sending a notification with the projection. ### Claim 3 (depends on 2) The method of claim 2, wherein the projection notification includes at least one of the determined existing life value, the determined replacement value, the comparison information, and one or more of the retrieved values along with the projection notification. ### Claim 4 (depends on 1) The method of claim 1, wherein the currently used image production device is one of manufacturer owned, distributor owned, third party owned, and customer owned. ### Claim 5 (depends on 1) The method of claim 1, wherein the notification includes at least one of the determined existing life value, the determined replacement value, the comparison information, and one or more of the retrieved values along with the notification. ### Claim 6 (depends on 1) The method of claim 1, wherein the method is performed by one of a server, a computer, a handheld computer, and a processing device. ### Claim 7 (depends on 1) The method of claim 1, wherein the image production device is one of a copier, a printer, a facsimile device, and a multi-function device. ### Claim 8 An apparatus that automatically determines the expiration of an image production device that is currently in use by a customer, comprising: a memory; a communication interface; and an image production device expiration determination unit that: retrieves via the communication interface and stores in the memory values related to at least two of: 1) a frequency of maintenance incidents requiring a use of image production device service personnel, 2) an historical usage volume and costs associated with the historical usage volume, 3) a frequency of negative service level agreement (SLA) impacts and costs, and 4) projected future maintenance item costs, for the currently used image production device; determines an existing life value based on the retrieved values related to at least two of: 1) a frequency of maintenance incidents requiring a use of image production device service personnel, 2) an historical usage volume and costs associated with the historical usage volume, 3) a frequency of negative service level agreement (SLA) impacts and costs, and 4) projected future maintenance item costs, for the currently used image production device; retrieves via the communication interface and stores in the memory values related to at least two of: 1) projected future maintenance item costs, 2) replacement image production device cost, 3) value of removed hardware from currently used image production device, and 4) projected frequency of maintenance incidents requiring a use of image production device service personnel, of a replacement image production device that can satisfy the historical usage volume of the currently used image production device; determines a replacement value based on the retrieved values related to at least two of: 1) projected future maintenance item costs, 2) replacement image production device cost, 3) value of removed hardware from currently used image production device, and 4) projected frequency of maintenance incidents requiring a use of image production device service personnel, of a replacement image production device that can satisfy the historical usage volume of the currently used image production device; and comparing the determined existing life value to the determined replacement value; determining whether the currently used image production device should be replaced based on the comparison; and sending a notification that the currently used image production device should be replaced if it is determined that the currently used image production device should be replaced. ### Claim 9 (depends on 8) The apparatus of claim 8, wherein if it is determined that the currently used image production device should not be replaced based on the comparison, the image production device expiration determination unit projects when the currently used image production device is likely to need replacement and sends a notification with the projection. ### Claim 10 (depends on 9) The apparatus of claim 9, wherein the projection notification includes at least one of the determined existing life value, the determined replacement value, the comparison information, and one or more of the retrieved values along with the projection notification. ### Claim 11 (depends on 8) The apparatus of claim 8, wherein the currently used image production device is one of manufacturer owned, distributor owned, third party owned, and customer owned. ### Claim 12 (depends on 8) The apparatus of claim 8, wherein the notification includes at least one of the determined existing life value, the determined replacement value, the comparison information, and one or more of the retrieved values along with the notification. ### Claim 13 (depends on 8) The apparatus of claim 8, wherein the apparatus is one of a server, a computer, a handheld computer, and a processing device. ### Claim 14 (depends on 8) The apparatus of claim 8, wherein the image production device is one of a copier, a printer, a facsimile device, and a multi-function device. ### Claim 15 A non-transient computer-readable medium storing instructions for automated determination of expiration of an image production device that is currently in use by a customer, the instructions comprising: retrieving values related to at least two of: 1) a frequency of maintenance incidents requiring a use of image production device service personnel, 2) an historical usage volume and costs associated with the historical usage volume, 3) a frequency of negative service level agreement (SLA) impacts and costs, and 4) projected future maintenance item costs, for the currently used image production device; determining an existing life value based on the retrieved values related to at least two of: 1) a frequency of maintenance incidents requiring a use of image production device service personnel, 2) an historical usage volume and costs associated with the historical usage volume, 3) a frequency of negative service level agreement (SLA) impacts and costs, and 4) projected future maintenance item costs, for the currently used image production device; retrieving values related to at least two of: 1) projected future maintenance item costs, 2) replacement image production device cost, 3) value of removed hardware from currently used image production device, and 4) projected frequency of maintenance incidents requiring a use of image production device service personnel, of a replacement image production device that can satisfy the historical usage volume of the currently used image production device; determining a replacement value based on the retrieved values related to at least two of: 1) projected future maintenance item costs, 2) replacement image production device cost, 3) value of removed hardware from currently used image production device, and 4) projected frequency of maintenance incidents requiring a use of image production device service personnel, of a replacement image production device that can satisfy the historical usage volume of the currently used image production device; comparing the determined existing life value to the determined replacement value; determining whether the currently used image production device should be replaced based on the comparison; and sending a notification that the currently used image production device should be replaced if it is determined that the currently used image production device should be replaced. ### Claim 16 (depends on 15) The non-transient computer-readable medium of claim 15, wherein if it is determined that the currently used image production device should not be replaced based on the comparison, projecting when the currently used image production device is likely to need replacement and sending a notification with the projection. ### Claim 17 (depends on 16) The non-transient computer-readable medium of claim 16, wherein the projection notification includes at least one of the determined existing life value, the determined replacement value, the comparison information, and one or more of the retrieved values along with the notification. ### Claim 18 (depends on 15) The non-transient computer-readable medium of claim 15, wherein the currently used image production device is one of manufacturer owned, distributor owned, third party owned, and customer owned. ### Claim 19 (depends on 15) The non-transient computer-readable medium of claim 15, wherein the notification includes at least one of the existing life value, the replacement value and one or more of the retrieved values along with the notification. ### Claim 20 (depends on 15) The non-transient computer-readable medium of claim 15, wherein the instructions are performed by one of a server, a computer, a handheld computer, and a processing device. ### Claim 21 (depends on 15) The non-transient computer-readable medium of claim 15, wherein the image production device is one of a copier, a printer, a facsimile device, and a multi-function device.