Providing system reset information to service provider

A method for collection of device reset history from a network communication device, the method comprising:

• a. determining that a hardware reset has been triggered;
• b. proceeding with the hardware reset of the network communication device;
• c. executing startup code during reboot of the network communication device;
• d. retrieving reset information associated with the hardware reset, wherein the reset information includes hardware registry information and other residual hardware information that is still present after the hardware reset;
• e. storing current reset information into a non-volatile memory, wherein the current reset information includes the reset information that has been retrieved together with a current time;
• and
• f. adding the current reset information to historical reset information within the nonvolatile memory.

A method for collection of device reset history from a network communication device, the method comprising:

• a. upon determination that a reset condition has been triggered, determining whether the reset condition is triggered by software or hardware;
• b. if the reset condition is triggered by software:
• i. if the reset condition is due to a software exception, retrieving reset information, wherein the reset information includes software exception information;
• ii. if the reset condition is due to a software initiated reset, retrieving reset information, wherein the reset information includes an identification of a software program responsible for the reset condition;
• iii. storing current reset information into the non-volatile memory, wherein the current reset information includes the reset information that has been retrieved together with a corresponding reset time;
• and
• iv. adding the current reset information to historical reset information within the non-volatile memory;
• c. proceeding with a reset of the network communication device;
• d. executing startup code during reboot of the network communication device;
• e. if the reset condition was triggered by hardware:
• i. retrieving reset information that includes hardware registry information and other residual hardware information that is still present after the hardware reset;
• ii. storing the current reset information into the non-volatile memory, wherein the current reset information includes the reset information that has been retrieved together with a current time;
• and
• iii. adding the current reset information to historical reset information within the non-volatile memory;
• and
• f. continuing with normal operation of the network communication device.