US 8,527,412 B1Granted

End-to end monitoring of a check image send process

AssigneeBank of America Corporation

InventorsWillard H. Waldron, III, Geoffrey R. Williams

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Abstract

A method, system, computer program product, or a combination of the foregoing and apparatus for an end-to-end Business Activity Monitoring (BAM) solution for an image send process. Specifically, monitoring metrics related to an image send process for cash letters or other negotiable items from the time that the items are received by the receiving financial institution until the time that the image cash letter is sent to the send partners and ultimately, the paying financial institution. An end-to-end monitoring solution provides real time insight into the health of a process, allowing the financial institution to address issues in advance of customer impact, both within and outside of the financial institution, and facilitate the identification of ongoing improvement opportunities as the process continues to grow and adapt.

Claims29

Dependent claims

A system for monitoring an image send process wherein customers deposit within a financial institution a plurality of electronic or paper negotiable items, which are reformatted and sorted into image files for distribution to send partners or other financial institutions for ultimate delivery to a paying bank, the system comprising:

a computer-readable medium providing computer-readable instructions;
a display device;
and
a processor operatively coupled to the display device and the computer-readable medium, wherein the processor is configured to execute the computer-readable instructions to:
monitor a capture step related to capturing the negotiable items at processing sites, automated teller machines (ATMs), or cash recyclers by tracking a capture metric related to an image quality of the negotiable items or a completeness of the negotiable items during the capture step;
monitor a pull step related to pulling the negotiable items into a central repository by tracking a pull metric related to the image quality of the negotiable items or the completeness of the negotiable items during the pull step;
monitor a sweep step related to sweeping the negotiable items from the central repository for distribution by tracking a sweep metric related to the image quality of the negotiable items or the completeness of the negotiable items during the sweep step;
monitor a distribution step related creating image cash letters (ICLs) from the negotiable items and sending the ICLs by tracking a distribution metric related to the image quality of the negotiable items in the ICLs or the completeness of the negotiable items in the ICLs during the distribution step;
monitor an acknowledgement step related to determining if the ICLs were received by tracking an acknowledgement metric related to the image quality of the negotiable items in the ICLs or the completeness of the negotiable items in the ICLs during the acknowledgement step;
compare the capture metric, the pull metric, the sweep metric, the distribution metric, and the acknowledgement metric to thresholds;
and
use the display device to display information about the capture metric, the pull metric, the sweep metric, the distribution metric, and the acknowledgement metric with respect to the thresholds related to the negotiable items within the image send process in a dashboard.

9 more elements

A method for monitoring an image send process, comprising:

monitoring, by a processor, a capture step related to capturing images of the negotiable items at processing sites, automated teller machines (ATMs), or cash recyclers by tracking a capture metric related to an image quality of the negotiable items or a completeness of the negotiable items during the capture step;
monitoring, by the processor, a pull step related to pulling the negotiable items into a central repository by tracking a pull metric related to the image quality of the negotiable items or the completeness of the negotiable items during the pull step;
monitoring, by the processor, a sweep step related to sweeping the negotiable items from the central repository for distribution by tracking a sweep metric related to the image quality of the negotiable items or the completeness of the negotiable items during the sweep step;
monitoring, by the processor, a distribution step related creating image cash letters (ICLs) from the negotiable items and sending the ICLs by tracking a distribution metric related to the image quality of the negotiable items in the ICLs or the completeness of the negotiable items in the ICLs during the distribution step;
monitoring, by the processor, an acknowledgement step related to determining if the ICLs were received by tracking an acknowledgement metric related to the image quality of the negotiable items in the ICLs or the completeness of the negotiable items in the ICLs during the acknowledgement step;
comparing, by the processor, the capture metric, the pull metric, the sweep metric, the distribution metric, and the acknowledgement metric to thresholds;
and
displaying, by the processor and a display device, information about the capture metric, the pull metric, the sweep metric, the distribution metric, and the acknowledgement metric with respect to the thresholds related to the negotiable items within the image send process in a dashboard.

5 more elements

A non-transitory computer-readable medium having computer-readable program code portions embodied therein, the computer-readable program code portions being executed by a computer, the computer-readable program code portions comprising:

an executable portion configured for monitoring a capture step related to capturing images of the negotiable items at processing sites, automated teller machines (ATMs), or cash recyclers by tracking a capture metric related to an image quality of the negotiable items or a completeness of the negotiable items during the capture step;
an executable portion configured for monitoring a pull step related to pulling the negotiable items into a central repository by tracking a pull metric related to the image quality of the negotiable items or the completeness of the negotiable items during the pull step;
an executable portion configured for monitoring a sweep step related to sweeping the negotiable items from the central repository for distribution by tracking a sweep metric related to the image quality of the negotiable items or the completeness of the negotiable items during the sweep step;
an executable portion configured for monitoring a distribution step related creating image cash letters (ICLs) from the negotiable items and sending the ICLs by tracking a distribution metric related to the image quality of the negotiable items in the ICLs or the completeness of the negotiable items in the ICLs during the distribution step;
an executable portion configured for monitoring an acknowledgement step related to determining if the ICLs were received by tracking an acknowledgement metric related to the image quality of the negotiable items in the ICLs or the completeness of the negotiable items in the ICLs during the acknowledgement step;
an executable portion configured for comparing the capture metric, the pull metric, the sweep metric, the distribution metric, and the acknowledgement metric to thresholds;
and
an executable portion configured for displaying on a display device, information about the capture metric, the pull metric, the sweep metric, the distribution metric, and the acknowledgement metric with respect to the thresholds related to the negotiable items within the image send process in a dashboard.

5 more elements

Dependencies are inferred from the claim text.