Method and apparatus pertaining to metrics-based prioritization of billing exceptions

A insurance billing method, comprising:

• receiving a plurality of exceptions arising out of one or more billing events and associated with one or more billed parties, wherein a billed party is an insurance policy producer serving as an intermediary between an insurance policy carrier and an insurance policy holder, and the billed party includes an insurance policy broker or an insurance policy agency;
• categorizing, using one or more processors, the plurality of exceptions into a plurality of exception groups based at least in part on one or more types of exceptions;
• determining, for an exception group corresponding to a particular type of exception, a plurality of exception metrics for each of one or more corresponding billed parties, wherein a corresponding billed party is associated with at least one exception that is of the particular type of exception;
• presenting, to the user, a selectable plurality of exception groups;
• and
• in response to a user selection of a particular exception group, presenting to the user one or more billed party identifiers of the one or more corresponding billed parties in the particular exception group and the plurality of exception metrics determined for each of the one or more corresponding billed parties.

A computer program product for insurance billing, the computer program product being embodied in a non-transitory computer readable storage medium comprising computer instructions for:

• receiving a plurality of exceptions arising out of one or more billing events and associated with one or more billed parties, wherein a billed party is an insurance policy producer serving as an intermediary between an insurance policy carrier and an insurance policy holder, and the billed party includes an insurance policy broker or an insurance policy agency;
• categorizing the plurality of exceptions into a plurality of exception groups based at least in part on one or more types of exceptions;
• determining, for an exception group corresponding to a particular type of exception, a plurality of exception metrics for each of one or more corresponding billed parties, wherein a corresponding billed party is associated with at least one exception that is of the particular type of exception;
• presenting, to the user, a selectable plurality of exception groups;
• and
• in response to a user selection of a particular exception group, presenting to the user one or more billed party identifiers of the one or more corresponding billed parties in the particular exception group and the plurality of exception metrics determined for each of the one or more corresponding billed parties.