Operation support apparatus, operation support method, and computer program

An operation support method performing processing using a computer for giving guidance leading to the start of tasks to a worker carrying out an operation in which execution timings for respective tasks are determined in advance, the method comprising:

• obtaining a proficiency of a worker with respect to a task to be performed from a proficiency storage unit of a computer memory storing, for each of workers, proficiencies with respect to tasks performed in the operation and determined corresponding to a difference between an output time of guidance related to a task and a task record time for the task;
• correcting a guidance base time which is determined based on an operation schedule and an output time to a worker having an ordinary level of proficiency, and determining a guidance control time corresponding to the proficiency of the worker with a computer processor;
• instructing an output device to output the guidance to the worker at the guidance control time with a computer processor;
• creating task record information containing a task content and a task time of a task performed by the worker with a computer processor;
• correcting the proficiency of the worker with respect to the task based on the guidance control time of the guidance and the task time contained in the task record information with a computer processor;
• and
• updating the proficiency of the worker with respect to the task stored in the proficiency storage unit with a computer processor,
• wherein in the obtaining of a proficiency, a latest proficiency is obtained from the proficiency storage unit when the proficiency of the worker with respect to the task to be performed is updated.

A computer program residing on a non-transitory computer readable medium causing a computer to execute processing for giving guidance leading to the start of tasks to a worker carrying out an operation in which execution timings for respective tasks are determined in advance, the computer program causing the computer to execute:

• obtaining a proficiency of a worker with respect to a task to be performed from a proficiency storage unit storing, for each of workers, proficiencies with respect to tasks performed in the operation and determined corresponding to a difference between an output time of guidance related to a task and a task record time for the task;
• correcting corresponding to the proficiency of the worker a guidance base time determined based on an operation schedule and an output time for a worker having ordinary proficiency, and determining a guidance control time corresponding to the proficiency of the worker;
• instructing an output device to output the guidance to the worker at the guidance control time;
• creating task record information containing a task content and a task time of a task performed by the worker;
• correcting the proficiency of the worker with respect to the task based on the guidance control time of the guidance and the task time contained in the task record information;
• and
• updating the proficiency of the worker with respect to the task stored in the proficiency storage unit,
• wherein in the obtaining of a proficiency, a latest proficiency is obtained from the proficiency storage unit when the proficiency of the worker with respect to the task to be performed is updated.