Cross-protocol universal call identifier
AssigneeGrape Technology Group, Inc.
InventorsMichael Bates, Xavier Riley
Life of this patent
Estimating the term…
Abstract
A method is provided for operating a directory assistance system having a plurality of different network elements operating on different protocols. The method includes receiving, at a first network element, operating on a first operating protocol, an incoming directory assistance call from a caller. A universal call identifier data is then assigned to the call. The call is then transmitted to a second network element, operating on a second operating protocol, wherein the same universal call identifier is accepted by the second network element. A record is generated of the exchange of the call between the first and second network elements based on the assigned universal call identifier data.
Claims19
A method for operating a directory assistance system having a plurality of different network elements, at least two of which are operating on different protocols, said method comprising the steps of:
- receiving, at a first network element operating on a first operating protocol, an incoming communication from a requester for directory assistance;
- initiating a communication session with said requester to provide said directory assistance;
- assigning by said first network element a universal identifier data to said communication session;
- during said communication session, transmitting said communication to a second network element, operating on a second operating protocol, said transmission including said universal identifier data,
- wherein said second network element is configured to accept said universal identifier data set by said first network element;
- and
- generating a record of the exchange of the communication between at least said first and second network elements based on said assigned universal identifier data.
A system for handling directory assistance communications, said system comprising:
- a first network element configured to receive an incoming communication from a requester seeking directory assistance, in response to which said system initiates a communication session with said requester to provide said directory assistance, said first network element of said system assigning a universal identifier data to said communication;
- a second network element, configured to receive said directory assistance request through said communication session, from said first network element, and wherein said second network element accepts said universal identifier data, assigned by said first network element of said system;
- and
- a storage means configured to store a record of said communication session between at least said first and second network elements based on said assigned universal identifier data.
Dependencies are inferred from the claim text.