System and method for improved directory assistance including re-dial feature

A method for providing directory assistance comprising the steps of:

• receiving a plurality of incoming directory assistance requests from requesters at a request handling module;
• handling said directory assistance requests at an agent platform, wherein responses to said directory assistance requests include at least one listing is provided to said requester;
• storing a record relating to a first directory assistance request in a record database, said record including a first identifier, a time and a listing entry, wherein said record is stored for a predetermined amount of time based on either one of a request history of said requester associated with said record or a device type of said requester associated with said record;
• and
• tracking a subsequent incoming directory assistance request at an incoming request tracking module,
• wherein said incoming request tracking module reviews a second identifier associated with said subsequent directory assistance request, compares said second identifier against said first identifiers in said records stored in said record database, and if a record has a first identifier matching said second identifier from said subsequent incoming directory assistance request, then prior to said subsequent directory assistance request being sent to said agent platform, presenting directly to said requester an offering to automatically provide said stored listing entry from said record relating to the request made immediately preceding said subsequent request, and
• if said offer is accepted by said requester, automatically connecting said requester to said at least one listing corresponding to a first directory assistance request, and
• if said offer is declined by said requester, connecting said requester to said agent platform.