Systems and methods for implementing a hold-call-back feature in a telecommunications network

A call server for implementing a hold-call-back feature in a telecommunications network comprising:

• a network interface for connecting the call server to a packet-based network comprising at least a segment of the telecommunications network;
• a memory for storing one or more program modules;
• and
• a processor for executing the one or more program modules, wherein the one or more program modules comprise computer-executable instructions for causing the call server to:
• establish a first connection with a first terminal via the packet-based network,
• establish a second connection with a second terminal via the packet-based network,
• join the first connection with the second connection to establish communication between the first terminal and the second terminal,
• in response to receiving a hold-call-back activation command from the first terminal via the packet-based network:
• split the first connection from the second connection, park the first connection, prompt the first terminal for input of an alternate call-back number associated with a third terminal, receive the alternate call-back number and store it in the memory;
• terminate the first connection and park the second connection, and
• in response to receiving a call reestablishment command from the second terminal via the packet-based network:
• establish a new connection with the third terminal by sending a third connection request to the alternate call-back number.

A method for implementing a hold-call-back feature in a telecommunications network, the method comprising:

• receiving a call start command and a call record identifier from an API server via a packet-based network;
• accessing a database to retrieve a call record associated with the call record identifier, wherein the call record includes a phone number of a first terminal and a phone number of a second terminal;
• establishing a first connection with the first terminal via the packet-based network by sending a first connection request to the phone number of the first terminal, wherein the packet-based network comprises at least a segment of the telecommunications network;
• establishing a second connection with the second terminal via the packet-based network by sending a second connection request to the phone number of the second terminal;
• joining the first connection with the second connection to establish communication between the first terminal and the second terminal;
• in response to receiving a hold-call-back activation command from the first terminal via the packet-based network:
• splitting the first connection from the second connection, terminating the first connection and parking the second connection;
• and
• in response to receiving a call reestablishment command from the second terminal via the packet-based network:
• establishing a new connection with the first terminal via the packet-based network and joining the new connection with the second connection to reestablish communication between the first terminal and the second terminal.

A method for implementing a hold-call-back feature in a telecommunications network, the method comprising:

• establishing a first connection with a first terminal via a packet-based network, the packet-based network comprising at least a segment of the telecommunications network;
• establishing a second connection with a second terminal via the packet-based network;
• joining the first connection with the second connection to establish communication between the first terminal and the second terminal;
• in response to receiving a hold-call-back activation command from the first terminal via the packet-based network:
• splitting the first connection from the second connection, parking the first connection, prompting the first terminal for input of an alternate call-back number associated with a third terminal;
• receiving the alternate call-back number and storing it in the memory;
• terminating the first connection and parking the second connection;
• and
• in response to receiving a call reestablishment command from the second terminal via the packet-based network:
• establishing a new connection with the third terminal by sending a third connection request to the alternate call-back number.

A system for implementing a hold-call-back feature in a telecommunications network, comprising:

• an API server in communication with a first terminal via a packet-based network comprising at least a segment of the telecommunications network, wherein the API server is programmed to:
• receive from the first terminal a phone number of the first terminal and a phone number of a second terminal, create a call record comprising the phone number of the first terminal and the phone number of the second terminal, and store the call record in a database in association with a call record identifier;
• and
• a call server in communication with the API server, the first terminal and the second terminal via the packet-based network, wherein the call server is programmed to:
• receive a call start command and the call record identifier from the API server via the packet-based network and access the database to retrieve the call record associated with the call record identifier to obtain the phone number of the first terminal and the phone number of the second terminal,
• establish a first connection with the first terminal via the packet-based network using the phone number of the first terminal and establish a second connection with the second terminal via the packet-based network using the phone number of the second terminal,
• join the first connection with the second connection to establish communication between the first terminal and the second terminal,
• in response to receiving a hold-call-back activation command from the first terminal via the packet-based network:
• split the first connection from the second connection, terminate the first connection and park the second connection, and
• in response to receiving a call reestablishment command from the second terminal via the packet-based network:
• establish a new connection with the first terminal via the packet-based network and join the new connection with the second connection to reestablish communication between the first terminal and the second terminal.