System and method to access content from a speech-enabled automated system
AssigneeAT&T Intellectual Property I, L.P.
InventorsJulie A. Idler, Robert R. Bushey, Benjamin A. Knott
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Abstract
A method of accessing content at a speech-enabled automated system is disclosed and comprises receiving a verbal input at an interactive voice response system. The interactive voice response system can include one or more table-driven state tables, in which action-objects are embedded. Further, the method can include retrieving content from an information store, wherein the content is associated with the verbal input. The information store is logically external to the interactive voice response system.
Claims29
A method of accessing content at a speech-enabled automated system, the method comprising:
- receiving a verbal input at an interactive voice response system;
- and
- accessing an information store to retrieve content based on the verbal input, wherein the information store determines whether to suspend retrieval of the content until the content is available when information store content of the information store is being modified and modifications to the information store content could influence retrieval of the content, and wherein the information store is logically external to the interactive voice response system.
A method of providing content at a speech-enabled automated system, the method comprising:
- storing a plurality of content items at an information store, wherein each of the plurality of content items is associated with an action-object;
- receiving a query at the information store from an interactive voice response system, wherein the information store is logically external to the interactive voice response system;
- determining whether a modification of content is in progress at the information store;
- determining, when the modification is in progress, whether to suspend processing of the query until the modification is complete;
- and
- processing the query after the modification is complete, in response to a determination to suspend the processing of the query.
A system of managing content at a speech-enabled automated system, the system comprising:
- a server, wherein the server comprises:
- a processor;
- a memory accessible to the processor;
- and
- an interactive voice response system embedded within the memory, wherein the interactive voice response system comprises:
- instructions executable by the processor to process a verbal input;
- and
- instructions executable by the processor to access an information store that is external to the interactive voice response system to retrieve content, wherein the content retrieved from the information store is associated with the verbal input, and wherein the information store determines whether to suspend retrieval of the content until the content is available when information store content of the information store is being modified and modifications to the information store content could influence retrieval of one or more fields of the content.
A computer-readable storage device comprising instructions that, when executed by a processor, cause the processor to perform operations comprising:
- processing a verbal input from a caller;
- accessing an information store that is logically external to the computer-readable storage device to retrieve content based on at least one query, wherein the at least one query is associated with the verbal input, and wherein the information store determines whether to suspend processing of the at least one query until the content is available when information store content of the information store is being modified and modifications to the information store content could influence an answer to the at least one query;
- and
- receiving the answer to the at least one query, wherein the answer is used as part of a response to the caller.
Dependencies are inferred from the claim text.