Simulation of computer application function to assist a user

A system for assisting a user use a computer application program, wherein the computer application program is on a server, the system comprising:

• a software tool in the computer application program to limit access of the user to the computer application program over the internet to a functional limitation predefined by a first role of the user and a data access limitation predefined by a qualification of the user, the user accessing the computer application program by user identification and password;
• and
• a help desk having a help person for receiving a request for assistance from the user and for accessing said software tool over the internet with a customer care role having view and update and create simulation for functionalities, said computer application program giving the help person access to view documents and to simulate document create and update to which the user has access, by use of the user identification, wherein the computer application program gives the help person access to view documents and to simulate document create and update to which the user has access without using the password;
• said help person simulating said first role and qualification, while operating in said customer care role, to assist the user, with all update functionality removed;
• and
• said customer care role being limited to said view and simulation functionalities.

A program storage device readable by machine, tangibly embodying a program of instructions executable by the machine to perform method steps for assisting a user use a computer application program, wherein the computer application program is on a server, and the computer application program includes a software tool for limiting access to the computer application program, said method steps comprising:

• said user using a computer to access the computer application program over the internet using a user identification and password associated with said user;
• using the software tool for limiting access of the user to the computer application program to a functional limitation predefined by a first role of the user and a data access limitation predefined by a qualification of the user;
• enabling a help person to receive a request for assistance from the user;
• enabling said help person to access said software tool over the interne with a customer care role having view and update and create simulation for functionalities, including the step of said computer application program giving the help person access to view documents and to simulate document create and update to which the user has access, by use of the user identification, wherein the computer application program gives the help person access to view documents and to simulate document create and update to which the user has access without using the password;
• enabling said help person to simulate said role and the qualification, while operating in said customer care role, to assist the user, with all update functionality removed;
• and
• limiting said customer care role to said view simulation functionalities.