Method of facilitating access to IP-based emergency services

A device for requesting emergency assistance, comprising:

• a processing unit;
• a browser module to download emergency reporting software over a network, the emergency reporting software for execution by the processing unit;
• a touch-sensitive display screen;
• a display logic unit coupled to the processing unit and the display screen;
• wherein the display screen displays an icon, the display logic unit to send a first indication to the processing unit when a user touches the icon;
• a communication module coupled to the processing unit, the processing unit to send a second indication to the communication module, wherein the second indication is in response to the first indication;
• the communication module to deliver a help request message to an emergency service center, wherein delivering the help request message is in response to the second indication, the help request message being in a format for delivery to a support service provider prior to transmission to the emergency service center;
• wherein the help request message contains an identity of the user, a location of the user, medical information about the user and a time when the user activated the emergency alert activation function.