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US 8,510,297 B2Granted
Notification system and method
AssigneeAT&T Intellectual Property I, L.P.
InventorsPatrichia Ditcharo, James S. Wheeler
Life of this patent
Estimating the term…
Abstract
A dispatching system adjusts resources to meet real-time changes in demand. When a customer requests service, a work assignment is generated and sent to an employee. When a customer cancels the requested service, a cancellation code is sent to the employee. The cancellation code informs the employee that the work assignment has been canceled.
Claims20
A method, comprising:
- assigning a work order to a technician;
- dispatching the technician to resolve the work order;
- determining the technician has worked in excess of a number of hours in a pay period;
- and
- sending a cancellation code to an access unit associated with the technician to cancel assignment of the work order.
2 more elements
A system, comprising:
- a dispatch unit assigning a work order to a technician, dispatching the technician to resolve the work order, and determining the technician has worked in excess of a number of hours in a pay period;
- and
- an access unit assigned to the technician and wirelessly communicating with the dispatch unit, the access unit receiving a real-time cancelation code sent from the dispatch unit to cancel the work order.
A system, comprising:
- a database storing information associated with technicians;
- and
- a dispatch unit that:
- generates a work order;
- queries the database and assigns the work order to a technician;
- determines the technician has worked in excess of a number of hours in a pay period;
- and
- sends a cancellation code to cancel assignment of the work order.
5 more elements
Dependencies are inferred from the claim text.