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US 8,510,130 B2Granted
Documenting remote engagements
AssigneeAmerican Well Corporation
InventorRoy Schoenberg
Life of this patent
Estimating the term…
Abstract
A service provider is prompted to provide a summary of an engagement with a consumer, an audible summary provided by the provider is recorded and, and the audible summary is associated with a record of the engagement.
Claims16
A computer-implemented method, comprising:
- receiving a request from a device used by a consumer of medical services to consult with a medical provider;
- establishing a communication channel between the device and a device used by a provider, for an audio-based communication between the consumer of medical services and the provider of medical services;
- sending a message that when rendered by the device used by the provider prompts the provider to furnish an audio message related to the audio-based communication;
- and
- receiving, by a computer, the audio message from the device used by the provider
- determining by the computer a material element of the audio-based communication resulting from establishing the communication channel;
- producing, by the computer based on determining, a summary of the determined material element and one or more other material elements of the audio-based communication resulting from establishing the communication channel;
- and
- associating, by the computer, the audio message with the produced summary.
6 more elements
A computer program product residing on a non-transitory computer readable medium, the computer program product comprising instructions for causing a computer to:
- receive a request from a device used by a consumer of medical services to consult with a medical provider;
- establish a communication channel between the device and a device used by a provider, for an audio-based communication between the consumer of medical services and the provider of medical services;
- send a message that when rendered by the device used by the provider prompts the provider to furnish an audio message related to the audio-based communication;
- and
- receive the audio message from the device used by the provider;
- determine a material element of the audio-based communication resulting from establishing the communication channel;
- produce, based on determining, a summary of the determined material element and one or more other material elements of the audio-based communication resulting from establishing the communication channel;
- and
- associate the audio message with the produced summary.
6 more elements
An apparatus comprising:
- a processor;
- and
- a computer program product residing on a computer readable medium, the computer program product comprising instructions for causing the processor to:
- receive a request from a device used by a consumer of medical services to consult with a medical provider;
- establish a communication channel between the device and a device used by a provider, for an audio-based communication between the consumer of medical services and the provider of medical services;
- send a message that when rendered by the device used by the provider prompts the provider to furnish an audio message related to the audio-based communication;
- and
- receive the audio message from the device used by the provider;
- determine a material element of the audio-based communication resulting from establishing the communication channel;
- produce, based on determining, a summary of the determined material element and one or more other material elements of the audio-based communication resulting from establishing the communication channel;
- and
- associate the audio message with the produced summary.
9 more elements
Dependencies are inferred from the claim text.