Connecting consumers with service providers
AssigneeAmerican Well Corporation
InventorRoy Schoenberg
Life of this patent
Estimating the term…
Abstract
An animated representation of a consumer is enabled to interact with an animated representation of a point of service rendered in a user interface to select characteristics of a medical service provider; the selected characteristics of the medical service provider are received; an available medical service provider is identified based at least in part on the selected characteristics; and a communication channel is provided to establish an electronic, real-time communication between the consumer and the identified medical service provider.
Claims28
A computer implemented method, the method comprising:
- sending to one or more computing systems a graphical user interface that when rendered on a display device, renders in a virtual world environment a visual representation of a list of characteristics associated with real-world medical service providers;
- receiving, from the one or more computing systems, a selection of one or more characteristics, with the selection made by a virtual representation of a real-world consumer in the virtual world environment;
- identifying by the one or more computing systems an available, real-world medical service provider available for consultation in the real-world based at least in part on the received selection made in the virtual world of the one or more characteristics;
- and
- establishing by the one or more computing systems a real-world communication channel between a device used by the real-world consumer and a device used by the identified real-world medical service provider.
A computer program product embodied on a non-transitory computer readable storage medium, the computer program product comprising instructions for causing a computer to:
- send a graphical user interface that when rendered on a display device, renders in a virtual world environment a visual representation of a list of characteristics associated with real-world medical service providers;
- receive a selection of one or more characteristics, with the selection made by a virtual representation of a real-world consumer in the virtual world environment;
- identify an available, real-world medical service provider available for consultation in the real-world based at least in part on the received selection made in the virtual world of the one or more characteristics;
- and
- establish a real-world communication channel between a device used by the real-world consumer and a device used by the identified real-world medical service provider.
An apparatus comprising:
- a processor;
- and
- a computer program product residing on a computer readable medium comprising instructions for causing the processor to:
- send a graphical user interface that when rendered on a display device, renders in a virtual world environment a visual representation of a list of characteristics associated with real-world medical service providers;
- receive a selection of one or more characteristics, with the selection made by a virtual representation of a real-world consumer in the virtual world environment;
- identify an available, real-world medical service provider available for consultation in the real-world based at least in part on the received selection made in the virtual world of the one or more characteristics;
- and
- establish a real-world communication channel between a device used by the real-world consumer and a device used by the identified real-world medical service provider.
A computer implemented method, the method comprising:
- receiving at a computing system a graphical user interface that when rendered on a display device associated with the computer system provides an interface to a virtual world environment, the interface including a visual representation of a list of characteristics associated with a set of real-world medical service providers;
- sending from the computing system a selection of one or more characteristics of a suitable medical service provider, with the selection made by a virtual representation of a real-world consumer in the virtual world environment;
- receiving by the computing system an interface that identifies an available, real-world medical service provider available for consultation in the real-world having characteristics that match the selected one or more characteristics made in the virtual world;
- and
- joining a real-world communication channel established between a device used by the real-world consumer and a device used by the identified real-world medical service provider.
Dependencies are inferred from the claim text.