US 8,509,832 B1 · Routing communication based on urgency priority level

Abstract

Methods, systems, devices, and computer program products route communication based on an urgency priority associated with a sender of the communication. The method involves receiving incoming communication, identifying the sender, determining an urgency priority designation associated with communication, and routing the incoming communication according to routing instructions associated with the urgency priority designation. Prior to receiving the incoming communication, the method may further involve receiving a selection to configure routing of communication based on one or more urgency priority designations, rendering urgency priority options and routing options that provide routing instructions, receiving routing instructions associated with each urgency priority designation, and receiving and recording the urgency priority designation associated with the sender. Still further, the method may involve offering the sender routing options based on the urgency priority designation and receiving a selection of one of the routing options from the sender.

Claims18

Dependent claims

A computer-implemented method for routing an incoming communication from a sender communication device to a receiver communication device based on urgency, the method comprising:

in the receiver communication device, accepting from a user an urgency priority designation associated with the sender communication device, the urgency priority designation establishing whether any communication from the sender communication device is routed according to a message priority transmitted from the sender communication device in connection with that communication;
in the receiver communication device, accepting from the user routing instructions associated with each of a plurality of message priority levels;
only if the urgency priority designation establishes that any communication is routed according to the message priority transmitted in connection with that communication, routing the incoming communication according to a message priority transmitted from the sender communication device in connection with the incoming communication;
wherein the routing the incoming communication according to the message priority further comprises routing according to routing instructions associated with a message priority level received from the sender communication device in connection with the incoming communication.

1 more element

A tangible computer-usable medium having computer readable instructions stored thereon for execution by a processor to perform a method for routing an incoming communication from a sender communication device to a receiver communication device based on urgency, the method comprising:

in the receiver communication device, accepting from a user an urgency priority designation associated with the sender communication device, the urgency priority designation establishing whether any communication from the sender communication device is routed according to a message priority transmitted from the sender communication device in connection with that communication;
in the receiver communication device, accepting from the user routing instructions associated with each of a plurality of message priority levels;
only if the urgency priority designation establishes that any communication is routed according to the message priority transmitted in connection with that communication, routing the incoming communication according to a message priority transmitted from the sender communication device in connection with the incoming communication;
wherein the routing the incoming communication according to the message priority further comprises routing according to routing instructions associated with a message priority level received from the sender communication device in connection with the incoming communication.

1 more element

Dependencies are inferred from the claim text.

Routing communication based on urgency priority level

Life of this patent

Routing communication based on urgency priority level

Life of this patent

Abstract

Claims18