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US 8,509,828 B2Granted
Message centre call handling
AssigneeData Health Systems Limited
InventorsKurt Laurence Scholz, Bryan Leslie Smith
Life of this patent
Estimating the term…
Abstract
A text message application server capable of prioritizing incoming SMS messages and passing them to operators for a response, the operators interacting with the application server via the internet. The application server can handle multiple different called numbers, or messages with different identifying words in the message and can prioritize the messages on the basis of the message content.
Claims12
A short message service or multimedia message service message call center for responding to digitally recorded messages received from callers, the call center comprising:
- a message recording database recording at least a called number, a calling number, a text message, and a message status;
- a message parser identifying the text message on the basis of at least the called number and a presence or absence of at least one known text string in the text message;
- a message prioritizer prioritizing messages for attention by an operator on the basis of the parsed results and any previous calls from the same called number or calling person;
- and
- a message relayer relaying messages to the operator for reply to the text message.
2 more elements
Dependencies are inferred from the claim text.