Customer care using handset data for diagnostics

A computer implemented method for handset diagnostics, comprising:

• intercepting, by a dialer component stored in a memory in a handset and executed by a processor in the handset, a connection request associated with an entered number;
• determining, by the dialer component, whether the entered number is associated with a specified service;
• presenting, by a service component stored in a second memory and executed by a second processor, without establishing a voice call or a data session, service options on a user interface of the handset in response to a determination that the entered number is associated with the specified service;
• receiving, by the service component, a selection of at least one of the service options;
• determining, by the service component, handset data based on the selection of at least one of the service options without establishing the voice call or the data session;
• wirelessly communicating, by the service component, the handset data to a server associated with the entered number;
• establishing, by the service component, after wirelessly communicating the handset data to the server, a voice connection between the handset and the entered number, wherein establishing the voice connection between the handset and the entered number comprises connecting the handset to a specific connection based on the communicated handset data by placing a call associated with the handset forward in a service queue associated with the specific connection based on a duration of time associated with intercepting the connection request associated with the entered number and connecting the handset to the entered number;
• and
• promoting, by the server, providing the specified service based on the communicated handset data.

A system for handset diagnostics, comprising:

• a processor on a handset;
• a memory on the handset;
• a dialer component stored in the memory, that when executed by the processor, intercepts a connection request associated with an entered number, and determines whether the entered number is associated with a specified service;
• and
• a service component stored in the memory, that when executed by the processor, without establishing a voice call or a data session, presents service options on a user interface of the handset in response to a determination that the entered number is associated with the specified service,
• receives a selection of at least one of the service options,
• determines handset data based on the selection of at least one of the service options without establishing the voice call or the data session,
• wirelessly communicates the handset data to a server associated with the entered number,
• sends a message to the user interface to indicate that the server provides the specified service based on the communicated handset data and
• establish, after wirelessly communicating the handset data to the server, a voice connection between the handset and the entered number, wherein establishing the voice connection between the handset and the entered number comprises connecting the handset to a specific connection based on the communicated handset data by placing a call associated with the handset forward in a service queue associated with the specific connection based on a duration of time associated with intercepting the connection request associated with the entered number and connecting the handset to the entered number.