System for customer relationship management using wireless communication

A method for establishing wireless communication between a service vendor and a customer, the method comprising:

• a) accepting an entry of a first wireless address for a customer communications device and storing the address in a waiting list on a processor;
• b) confirming the entry of the first wireless address by transmitting a first wireless message from the processor to the customer communications device using the first wireless address, wherein the first wireless message displays a hypertext link to a network address;
• c) responding to customer selection of the hypertext link by:
• (i) classifying the customer communications device as a specific type of device according to information received with the customer selection;
• (ii) transmitting a second wireless message to the customer communications device, wherein the second wireless message invokes a network browser page that includes a download prompt for the specific type of device;
• d) responding to customer selection of the download prompt by transmitting, to the customer communications device, a set of programmed instructions associated with the service vendor, wherein the set of programmed instructions further generate and display a user-actuable link on the customer communications device;
• e) accepting a second wireless address from a contact list on the customer communications device;
• and
• f) transmitting a third wireless message to the second wireless address, wherein the third wireless message displays the hypertext link for selection from the second wireless address.

A method for establishing wireless communication between a plurality of service vendors and a customer, the method comprising:

• a) accepting a first entry of a wireless address for a customer communications device and storing the address in a first waiting list on a first processor at a first service vendor;
• b) confirming the first entry of the wireless address by transmitting a first wireless message from the first processor to the customer communications device using the wireless address, wherein the first wireless message displays a hypertext link to a network address;
• c) responding to customer selection of the hypertext link by:
• (i) classifying the customer communications device as a specific type of device according to information received with the customer selection;
• (ii) transmitting a second wireless message to the customer communications device, wherein the second wireless message invokes a network browser page that includes a download prompt for the specific type of device;
• d) responding to customer selection of the download prompt by transmitting, to the customer communications device, a first set of programmed instructions associated with the first service vendor, wherein the first set of programmed instructions further generate and display a user-actuable link on the customer communications device;
• e) accepting a second entry of the wireless address for the customer communications device and storing the address in a second waiting list on a second processor at a second service vendor;
• and
• f) transmitting, to the customer communications device, a second set of programmed instructions associated with the second service vendor, wherein the second set of programmed instructions are invoked by the user-actuable link on the customer communications device.