Method and system for product restocking using machine-readable codes

A system for reordering a product, the system comprising:

• a mobile device comprising one or more processors, wherein at least one of said processors is configured as a client transaction processor, the client transaction processor configured to:
• access a machine-readable code comprising product reorder details for a product and a user identifier for a user, the product reorder details associated with the user and including user-specific reordering information;
• extract the product reorder details from the machine-readable code associated with the product;
• initiate a transaction with a product provider to reorder the product by providing the product reorder details to a remote server associated with the product provider;
• receive an indication that the product is no longer available;
• provide the user identifier to the remote server thereby enabling the product provider to recommend an alternative product tailored to the user;
• receive an identity of the alternative product;
• cause the identity of the alternative product to be presented to the user;
• and
• in response to receiving confirmation that the alternative product is acceptable to the user:
• update the transaction to purchase the alternative product;
• and
• receive a confirmation from the product provider that the transaction was completed,
• wherein said accessing the machine-readable code occurs prior to the user's supply of the product being exhausted.

A method for reordering a product, the method comprising:

• providing a machine-readable code to a customer, the machine-readable code comprising product reorder details for a product and a customer identifier for the customer, the product reorder details associated with the customer and including customer-specific reordering information, thereby enabling the customer to reorder the product by scanning the machine-readable code with a mobile device;
• receiving reorder data representing a scanned version of the machine-readable code, the reorder data comprising a transaction request for the product and including the customer identifier;
• determining the availability of the product in response to receiving the reorder data;
• and
• in response to determining that the product is no longer available:
• providing the customer with an indication that the product is no longer available;
• identifying an alternative product to recommend to the customer based, at least in part, on the customer identifier;
• providing the customer with an identity of the alternative product tailored to the customer;
• receiving updated reorder data, the updated reorder data comprising a transaction request to purchase the alternative product;
• and
• providing the customer with confirmation of the transaction request to purchase the alternative product.