US 8,478,769 B2Granted

Conversational question generation system adapted for an insurance claim processing system

AssigneeAccenture Global Services Limited

InventorEugene Goldfarb

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Abstract

A conversational question generation system dynamically generates conversational questions for insurance claim processing. The conversational question generation system includes various modules and graphical user interfaces that provide a streamlined mechanism for creating new conversational questions for insurance claim processing. The conversational question generation system may include various levels of usability that distinguish between a question programmer of the conversational question generation system and an insurance claim agent that uses the created conversational questions. In generating conversational questions, the conversational question generation system may include graphical user interfaces directed to the question details, the answer details, the question text, or other aspects of the conversational questions.

Claims22

Dependent claims

A conversational question generation system comprising:

a memory storage device comprising:
executable instructions comprising:
a question text module configured to receive a question text of a conversational question from user input at runtime;
a question detail parameter module configured to receive at least one question detail parameter from user input at runtime, wherein the at least one question detail parameter includes an answer data type parameter that indicates a data type of any answer to the conversational question;
a graphical user interface for receipt of an answer to the conversational question, the graphical user interface comprising a control for receipt of the answer;
an answer detail graphical user interface configured to receive at least one answer detail parameter from user input at runtime, wherein the answer data type parameter identifies which of a plurality of answer detail parameters the answer detail graphical user interface is dynamically configured to receive, wherein the at least one answer detail parameter includes at least one parameter of the control in the graphical user interface for receipt of the answer to the conversational question, and the at least one answer detail parameter is included in the plurality of answer detail parameters;
an answer detail parameter module configured to receive the at least one answer detail parameter from the answer detail graphical user interface;
a question generation module configured to generate the conversational question at runtime in a conversational question master database from the question text, the at least one question detail parameter, and the at least one answer detail parameter;
and
instructions executable to receive the answer to the conversational question through the control in the graphical user interface for receipt of the answer from user input at runtime in response to display of the conversational question;
and
a processor configured to execute the executable instructions.

9 more elements

A computer-implemented method for generating conversational questions comprising:

receiving a question text of a conversational question from a user input device at runtime;
receiving at least one question detail parameter from the user input device at runtime, wherein the at least one question detail parameter includes an answer data type parameter that specifies a data type of an answer to the conversational question;
generating an answer detail graphical user interface, wherein the answer data type parameter identifies which of a plurality of answer detail parameters the answer detail graphical user interface is configured to receive;
generating a graphical user interface for receipt of the answer to the conversational question, the graphical user interface comprising a control for receipt of the answer;
receiving at least one answer detail parameter from the user input device at runtime through the answer detail graphical user interface, the answer data type parameter identifying the at least one answer detail parameter to be received through the answer detail graphical user interface, wherein the at least one answer detail parameter includes at least one parameter of the control in the graphical user interface for receipt of the answer to the conversational question, and the at least one answer detail parameter is included in the plurality of answer detail parameters;
generating the conversational question at runtime in a conversational question master database from the question text, the at least one question detail parameter, and the at least one answer detail parameter;
and
receiving the answer to the conversational question from the user input device at runtime through the control in the graphical user interface for receipt of the answer.

5 more elements

A product comprising:

a tangible machine-readable medium comprising logic embodied in the medium, the logic executable by a computer processor and configured to:
receive a question text of a conversational question from user input at runtime;
receive at least one question detail parameter from user input at runtime, wherein the at least one question detail parameter includes an answer data type parameter that indicates a data type of any answer to the conversational question;
generate an answer detail graphical user interface, wherein the answer data type parameter identifies which of a plurality of answer detail parameters the answer detail graphical user interface is dynamically configured to receive;
receive at least one answer detail parameter from user input at runtime through the answer detail graphical user interface, wherein the answer data type parameter identifies the at least one answer detail parameter to be received in the answer detail graphical user interface, wherein the at least one answer detail parameter includes at least one parameter of the control in the graphical user interface for receipt of the answer to the conversational question, and wherein the at least one answer detail parameter is included in the plurality of answer detail parameters;
generate the conversational question at runtime in a conversational question master database, the conversational question generated from the question text, the at least one question detail parameter, and the at least one answer detail parameter;
generate the graphical user interface for receipt of the answer to the conversational question, the graphical user interface comprising the control;
and
receive the answer to the conversational question from user input at runtime through the control in the graphical user interface for receipt of the answer.

6 more elements

Dependencies are inferred from the claim text.