Location based call routing to subject matter specialist
AssigneeAmazon Technologies, Inc.
InventorSean M. Scott
Life of this patent
Estimating the term…
Abstract
Disclosed are various embodiments for location based call routing to a subject matter specialist. A call request is obtained from a computing device. The call request pertains to a topic and includes a current location of the computing device. A topic specialist for the topic is identified based at least in part upon the current location of the computing device. The call request is completed by establishing a call between the computing device and a computing device used by the topic specialist.
Claims20
A non-transitory computer-readable medium embodying a program executable in a mobile computing device, the program comprising:
- code that receives a product assistance request from a mobile user;
- code that obtains a current location of the mobile computing device, wherein the location accurately places the mobile computing device within a building;
- code that requests set up of a phone call, the request including the current location of the mobile computing device and a product category but excluding a callee phone number;
- code that receives notification that the phone call has been established with a product specialist;
- code that sends first audio signals to the product specialist, the audio signals received by the mobile computing device;
- code that reproduces second audio signals, the second audio signals received from the product specialist;
- and
- code that terminates the phone call in response to a termination request.
A method executed by a computer, the method comprising the steps of:
- obtaining, by the computer, a call request from a computing device, the call request pertaining to a topic and including a current location of the computing device, the topic comprising a product category, the call request including an identifier of the product category, and the current location locating the computing device within an area of a store in which products in the product category are displayed;
- identifying, by the computer, a topic specialist for the topic based at least in part upon the current location of the computing device;
- and
- completing, by the computer, the call request by establishing a call between the computing device and a computing device used by the topic specialist.
A system, comprising:
- at least one computing device;
- and
- a specialist locator application in the at least one computing device, the specialist locator application comprising:
- logic that obtains a call request from a mobile computing device, the call request pertaining to a topic and including a current location of the mobile computing device, the topic comprising an item category, the call request including an identifier of the item category and a current location locating the computing device within an area of a store in which products in the product category are displayed;
- logic that maps the current location of the mobile computing device to an item specialist and to a phone number of the item specialist;
- and
- logic that completes the call request by establishing a call between the mobile computing device and the phone number of the item specialist.
A method executed by a computer, the method comprising the steps of:
- obtaining, by the computer, a call request from a computing device, the call request including a bar code identifying a product;
- identifying, by the computer, a product specialist for the product based at least in part upon the bar code;
- identifying, by the computer, a current location of the computer, the current location locating the computer within an area of a store in which the product is displayed;
- and
- completing, by the computer, the call request by establishing a call between the computing device and a computing device used by the topic specialist.
Dependencies are inferred from the claim text.