Interactive content for click-to-call calls
AssigneeRockstar Consortium US LP
InventorDany Sylvain
Life of this patent
Estimating the term…
Abstract
In a click-to-call (C2C) communication environment, a web client of a computing terminal is configured to initiate a C2C call when a user selects a call tag provided in a web page being presented to the user. The call is intended to be established between a remote endpoint associated with the call tag and one of either the computing terminal or another terminal associated with the user. If the C2C call is directed to an automated system and placed in a queue or on hold, the present invention allows supplemental content intended for the user to be delivered to the web client from which the C2C call was initiated. The web client may present the supplemental content to the user.
Claims31
A method of delivering supplemental content to a user in association with a click-to-call call, the method comprising:
- receiving a request to initiate a click-to-call call with a remote endpoint;
- placing the click-to-call call in a queue;
- delivering, outside of a bearer path for the click-to-call call, supplemental content to a device associated with the user.
A system for effecting delivery of supplemental content to a user in association with a click-to-call call, the system comprising:
- at least one communication interface;
- and
- a control system connected to the at least one communication interface and configured to:
- receive a request to initiate a click-to-call call with a remote endpoint;
- place the click-to-call call in a queue;
- effect delivery, outside of a bearer path for the click-to-call call, of supplemental content to a device associated with the user.
Dependencies are inferred from the claim text.