System and method for enforcing a recording preference

A method for imposing a recording preference of a telephony call placed from a call center, the method comprising:

• establishing a three-way telephony call between an agent device of the call center, a user device, and an IVR (interactive voice response) system;
• prompting the user device for instructions regarding recording the call by the call center;
• receiving the instructions from the user device;
• storing information into a UUI (user-to-user information) field associated with the call indicating a preference regarding the recording of the call, wherein the UUI field comprises data associated with the call and provides for information associated with the call to pass from one agent device to another device as the call is transferred within a network;
• dropping the IVR system from the three-way telephony call;
• and
• enforcing the preference indicated by the stored information in the UUI field associated with the call.

A system for imposing a recording preference, the system comprising:

• an agent device configured to place an outgoing call from a call center to a user equipment configured to receive calls, wherein the agent device includes a CTI (computer telephone integration) system configured to present a recording preference via an agent interface;
• a compliance manager computing system configured to enforce the recording preference based on an identifier corresponding to the call that remains associated with the call after the call is transferred between two agent devices at the call center;
• and
• a recording vendor computing system in communication with the compliance manager computing system to record the call based on the recording preference and an agent input received from the agent device to start or stop recording.