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US 8,477,914 B1Granted
Automated communication escalation
AssigneeCox Communications, Inc.
InventorsDallas Stephen Clement, Douglas David Gravino, Michael Lee Poffenberger, Lalit Tulsidas Bhatia
Life of this patent
Estimating the term…
Abstract
Allowing an initiating party to invoke automated communication attempts that continue and escalate and limit a targeted party's wireless device capabilities until satisfactory communication is established with the targeted party is provided. After a number of unsuccessful attempts at communicating with the targeted party, the initiating party may activate an automated escalating communication system that encourages the targeted party to eventually respond due to escalating communications automatically sent to the targeted party or his/her affiliates or due to limiting controls placed on the targeted party's communication device.
Claims21
A method for providing automated escalated communications, the method comprising:
- detecting a communication sent from an initiating party's communication device intended for a targeted party's communication device;
- monitoring communication traffic between the initiating party's communication device and the targeted party's communication device;
- determining if a communication has been sent from the targeted party's communication device to the initiating party's communication device;
- if a communication sent from the targeted party's communication device to the initiating party's communication device is not detected, sending a first escalated communication to the targeted party's communication device;
- monitoring communication traffic between the initiating party's communication device and the targeted party's communication device;
- determining if a communication has been sent from the targeted party's communication device to the initiating party's communication device;
- if a communication sent from the targeted party's communication device to the initiating party's communication device is not detected, automatically sending a second escalated communication to the targeted party's communication device;
- continuing to automatically send additional escalated communications to the targeted party's communication device until a communication sent from the targeted party's communication device to the initiating party's communication device is detected, or until a indication of a selection made by the initiating party to cease automated escalated communications is received;
- and
- automatically modifying a functionality of the targeted party's communication device if a communication sent from the targeted party's communication device to the initiating party's communication device is not detected within a given time interval.
7 more elements
A computer-readable storage medium which stores a set of instructions which when executed performs a method for providing automated escalated communications, the method executed by the set of instructions comprising:
- detecting a communication sent from an initiating party's communication device intended for a targeted party's communication device;
- monitoring communication traffic between the initiating party's communication device and the targeted party's communication device;
- determining if a threshold has been met;
- determining if a communication has been sent from the targeted party's communication device to the initiating party's communication device;
- if a communication sent from the targeted party's communication device to the initiating party's communication device is not detected, sending a first communication to the targeted party's communication device;
- monitoring communication traffic between the initiating party's communication device and the targeted party's communication device;
- determining if a threshold has been met;
- determining if a communication has been sent from the targeted party's communication device to the initiating party's communication device;
- if a communication sent from the targeted party's communication device to the initiating party's communication device is not detected, automatically sending an escalated communication to the targeted party's communication device;
- continuing to automatically send additional escalated communications to the targeted party's communication device until a communication sent from the targeted party's communication device to the initiating party's communication device is detected, or until a indication of a selection made by the initiating party to cease automated escalated communications is received;
- and
- automatically modifying a functionality of the targeted party's communication device if a communication sent from the targeted party's communication device to the initiating party's communication device is not detected within a given threshold.
9 more elements
A system for providing automated escalated communications, the system comprising:
- a memory storage;
- a processing unit coupled to the memory storage, wherein the processing unit is operative to:
- detect a communication sent from an initiating party's communication device intended for a targeted party's communication device;
- monitor communication traffic between the initiating party's communication device and the targeted party's communication device;
- determine if a threshold has been met;
- determine if a communication has been sent from the targeted party's communication device to the initiating party's communication device;
- send a first communication if a communication sent from the targeted party's communication device to the initiating party's communication device is not detected;
- monitor communication traffic between the initiating party's communication device and the targeted party's communication device;
- determine if a threshold has been met;
- determine if a communication has been sent from the targeted party's communication device to the initiating party's communication device;
- automatically send an escalated communication if a communication sent from the targeted party's communication device to the initiating party's communication device is not detected;
- continue to automatically send escalated communications until a communication sent from the targeted party's communication device to the initiating party's communication device is detected, or until a indication of a selection made by the initiating party to cease automated escalated communications is received;
- automatically modify a functionality of the targeted party's communication device if a communication sent from the targeted party's communication device to the initiating party's communication device is not detected within a given threshold;
- and
- automatically send a communication to one or more affiliates associated with the targeted party if a communication sent from the targeted party's communication device to the initiating party's communication device is not detected within a given threshold.
12 more elements
Dependencies are inferred from the claim text.