Intelligent and automatic calling process

One or more non-transitory computer-readable media having computer-useable instructions embodied thereon for facilitating a method of automating a call process, the method comprising:

• receiving an indication to start recording events associated with a call process of initiating and placing an outgoing call by a user, wherein the indication to start recording events is provided by the user, and further wherein the indication is provided locally or remotely;
• recognizing:
• (A) a time duration free from a prompt from a called entity, as well as from user input,
• (B) user input, wherein the user input includes receiving one or more of data that indicates a series of dialed digits or a video recording, and
• (C) a prompt received from a called entity for user input,
• wherein the prompt is recognized based on data received from the called entity;
• when the time duration is identified, then storing an indication of the time duration;
• when the user input is received then storing an indication of the user input;
• when the prompt is recognized based on the data received from the called entity, then storing an indication that identifies the prompt as well as an indication of a response associated with the prompt;
• repeating the recognizing step until an indication to stop recording is received, wherein the stored indications are suitable for automatically initiating and placing the outgoing call, and wherein the indication to stop recording includes an input from the user or an indication that no more data can be accepted;
• and
• wherein when the outgoing call is connected, confirming that the outgoing call is still connected by periodically providing a stimulus that contemplates a response, wherein
• (A) when the response to the stimulus is received, periodically providing the stimulus until the outgoing call is ended by the user, and
• (B) when the response to the stimulus is not received, determining that the user is prematurely disconnected from the outgoing call, identifying a proper trace file, and automatically facilitating a redialing process wherein the stored indications suitable for automatically initiating and placing the outgoing call are used to facilitate the redialing process.

One or more non-transitory computer-readable media having computer-useable instructions embodied thereon for facilitating a method of automating a call process by utilizing previous events associated with manually placing a call that have been recorded during a manual dialing process when the call was manually placed, the method comprising:

• receiving an indication to begin a dialing process that reproduces the manual dialing process, wherein the indication to begin the dialing process is provided by a user, and further wherein the indication to begin the dialing process is provided locally or remotely;
• accessing stored information that includes the previous events, wherein the previous events include actions and time durations that occurred during recording of the manual dialing process, wherein the time durations indicate relative positions of the actions along a timeline as they occurred during the manual dialing process, wherein the relative positions of the actions along the timeline are associated with information-providing events that are associated with the dialing process, and wherein the previous events include one or more of data that indicates a series of dialed digits or a video recording;
• retrieving a first indication of an information-providing event associated with the dialing process;
• providing one of the actions that is associated with the information-providing event to satisfy the information-providing event, wherein providing the one of the actions includes providing a previously-recorded voice response that was provided by a user during the manual dialing process;
• determining whether a subsequent information-providing event is to be expected;
• when the subsequent information-providing event is to be expected, retrieving one of the time durations from the set of stored information, wherein the time duration indicates an amount of time to wait before providing a subsequent action to satisfy the subsequent information-providing event;
• waiting for the amount of time to elapse;
• upon the amount of time elapsing, providing the subsequent action from the set of stored information to satisfy the subsequent information-providing event;
• without user interaction, repeating the determining, waiting, and providing steps until the call is connected or until there is no additional data to provide;
• and
• once the call is connected, confirming and periodically checking that the call is still connected, wherein confirming and periodically checking that the call is still connected includes:
• (A) periodically providing a stimulus, wherein if a response to the stimulus is received, then determining that the call is still connected;
• and
• (B) if the response to the stimulus is not received, then determining that the call has been prematurely disconnected, and identifying a proper trace file to facilitate an automatic redial process, wherein the stored information suitable for automatically initiating and placing the call is used to facilitate the automatic redial process.