US 8,428,563 B2Granted

Visual voicemail provisioning and notification

AssigneeVerizon Patent and Licensing Inc.

InventorsJack Jianxiu Hao, Chris Helbling, Gaurav D. Mehta, Michael R. Oliver, Guillermo Ortiz, Okeno Palmer, Dahai Ren, Diego S. Rozensztejn, Atul Thaper

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Abstract

A device receives, from a user device, a request to use a visual voicemail (VVM) application, directs the user device to a self provisioning server based on the request, and receives, from the self provisioning server, a selected VVM subscription plan and information associated with a user of the user device. The device also provides, to a billing system, a feature code associated with the selected VVM subscription plan, receives, from one or more voicemail servers, pre-existing voicemail messages associated with the user, and provides, to the user device, the pre-existing voicemail messages.

Claims20

Dependent claims

A method comprising:

providing, by the one or more computing devices and to a user device, a visual voicemail (VVM) application welcome message that indicates that a user, of the user device, is a new user of a VVM application;
receiving, by the one or more computing devices and from the user device, a request to access the VVM application;
determining, by the one or more computing devices, whether to accept the request to access the VVM application based on information associated with the user;
providing, by the one or more computing devices, access to the VVM application after determining to accept the request to access the VVM application;
receiving, by the one or more computing devices and from a voicemail server associated with the user device, a notification associated with a voice mailbox of the user;
providing, by the one or more computing devices and to the voicemail server, a request to retrieve a voicemail list associated with the user based on the notification;
receiving, by the one or more computing devices and from the voicemail server, the voicemail list,
the voicemail list identifying a quantity of voicemail messages in the voicemail box of the user and telephone numbers associated with voicemail messages identified in the voicemail list;
and
providing, by the one or more computing devices and to the user device, information identifying the quantity of the voicemail messages and the telephone numbers associated with the voicemail messages identified in the voicemail list.

7 more elements

A method comprising:

providing, by a user device, an indication of a first use of a visual voicemail (VVM) application to a VVM server;
receiving, by the user device, one or more VVM subscription plans from a provisioning server;
receiving, by the user device and from a user of the user device, a selection of a particular VVM subscription plan of the one or more VVM subscription plans;
providing, by the user device, the selection of the particular VVM subscription plan to the provisioning server;
receiving, by the user device and from the VVM server, information associated with a voice mailbox of the user that is provided by a voicemail server associated with the user device;
determining, by the user device, whether the voice mailbox includes one or more new voicemail messages by comparing a first list of voicemail identifiers that is included in the information received from the VVM server with a second list of voicemail identifiers stored by the user device;
and
retrieving, by the user device, the one or more new voicemail messages when the voice mailbox includes the one or more voicemail messages.

5 more elements

A device comprising:

one or more processors to:
provide a request for a user to use a visual voicemail (VVM) application to a VVM server;
receive, from the VVM server, a VVM welcome message that indicates that the user is a new user of the VVM application;
provide, to the VVM server, a request to access the VVM application;
and
receive, from the VVM server, a response that provides access to the VVM application,
the response being received after the VVM server validates the user based on a portion of information in the request to access the VVM application,
provide the user access the VVM application based on the response,
display, based on the user accessing the VVM application, information associated with one or more user devices used to record one or more new voicemails associated with the user;
receive, from the user, a selection of a particular voicemail of the one or more new voicemails;
receive, from the user, a selection to send a short message service (SMS) message in reply to the particular voicemail;
and
send the SMS message to a particular user device used to record the particular voicemail,
the one or more user devices, used to record the one or more new voicemails, including the particular user device.

11 more elements

Dependencies are inferred from the claim text.

Facts

Application: 13/413,968Filed 7 Mar 2012 · continuation
Priority: 13 Dec 2007
Published: US 2012/0163567 A128 Jun 2012
Granted: 23 Apr 2013
Term ends: Not estimatedThe source records don’t support an estimate.

Classification7 codes

H04M 3/53333
Voice mail systems: message receiving aspects
H04M 3/53325
Voice mail systems: interconnection arrangements between voice mail systems
H04M 3/537
Centralised arrangements for recording incoming messages , i.e. mailbox systems: arrangements for indicating the presence of a recorded message ,…
H04M 3/42153
Administration or customisation of services: by subscriber

Family

Application61/013,549Us provisional application · filed 13 Dec 2007
Application61/018,044Us provisional application · filed 31 Dec 2007
Application12/265,910Parent of this continuation · filed 6 Nov 2008
US 2012/0163567 A1Pre-grant publication · published 28 Jun 2012
US 8,155,627 B2Parent of this continuation
US 2009/0156176 A1Published application
US 8,428,563 B2This patent

From the US filing history. Foreign family members aren’t listed.