Systems and methods for videophone identity cloaking
AssigneeUnited Services Automobile Association (USAA)
InventorsJohn C. Hopkins, Erasmo Sanchez, Jr.
Life of this patent
Estimating the term…
Abstract
A system, method, and computer-usable medium are disclosed for masking the identity of a human agent by transforming a live video transmission into a persona video transmission. A request is received from a user for a videoconference with a human agent. A persona is selected and associated with a human agent. The videoconference is then conducted, using data associated with the persona to transform the live video transmission of the human agent into a persona video transmission, which is correlated to the live video transmission.
Claims22
A non-transitory computer-usable medium embodying computer program code, the computer program code comprising computer executable instructions executed by processing logic to:
- receive user data from a user, said user data stored in a repository of user data and persona data and comprising request data for a videoconference with a human agent;
- receive user attribute data of said user from a live video transmission during said videoconference with said human agent;
- select a persona, including persona data, to associate with said human agent, wherein said persona is based on a subject of said videoconference;
- establish said videoconference between said user and said human agent;
- use said user attribute data and said persona data to transform the live video transmission of said human agent into a persona video transmission corresponding to said persona, wherein the persona video transmission provides that the human agent is anonymous to the user;
- display said persona video transmission to said user within said videoconference, wherein said persona video transmission is correlated to said live video transmission;
- and
- display a live video transmission of the user to said human agent.
A system for transforming video images, comprising:
- a storage medium comprising a repository of user data and persona data;
- and processing logic operable to:
- receive user data from a user, said user data comprising request data for a videoconference with a human agent;
- receive user attribute data of said user from a live video transmission during said videoconference with said human agent;
- process said user attribute data to select a corresponding video persona, including persona data, to associate with said human agent, wherein said persona is based on a subject of said videoconference;
- establish said videoconference between said user and said human agent;
- use said user attribute data and said persona data to transform the live video transmission of said human agent into a persona video transmission corresponding to said video persona, wherein the persona video transmission provides that the human agent is anonymous to the user;
- display said persona video transmission to said user within said videoconference, wherein said persona video transmission is correlated to said live video transmission;
- and
- display a live video transmission of the user to said human agent.
A non-transitory computer-usable medium embodying computer program code, the computer program code comprising computer executable instructions configured for:
- using processing logic to receive user input data from a user within a user interface, said user input data comprising request data for a videoconference with a human agent;
- using processing logic to receive user attribute data from a live video transmission of said user within said user interface subsequent to establish said videoconference between said user and said human agent;
- and
- using processing logic to display a persona video transmission to said user within said user interface subsequent to establishing said videoconference between said user and said human agent, wherein the persona video transmission provides that the human agent is anonymous to the user and wherein:
- said persona video transmission is generated using said user attribute data and persona data to transform the live video transmission of said human agent into a persona video transmission corresponding to a video persona associated with said human agent;
- said video persona is based on a subject of said videoconference;
- said video persona is selected by processing user data associated with said user;
- and
- said persona video transmission is correlated to said live video transmission;
- and
- using processing logic to display a live video transmission of the user to said human agent.
Dependencies are inferred from the claim text.