Systems and methods for click-to-callback

A non-transitory computer-readable storage medium having computer-readable instructions to place a callback, said computer-readable instructions comprising instructions for:

• receiving a callback request from a page of content being accessed by a user, wherein receiving the callback request includes:
• receiving a user selection of a callback request icon displayed on the page of content pursuant to assigning a weighting factor to each of a plurality of rules and circumstances, wherein the circumstances include a time the user accesses the page of content;
• adding the weighting factors to define a weighting score;
• and making a determination based on whether the weighting score exceeds a predetermined value, wherein the determination includes:
• sending an alert to a company and storing the alert, wherein the alert includes the circumstances and the weighting score, if the weighting score does not exceed a threshold value;
• and displaying at least one previously stored phone number associated with the user in a number selection window for the user to select a callback number.

A non-transitory computer-readable storage medium having computer-readable instructions to place a callback, said computer-readable instructions comprising instructions for:

• receiving a callback request from a page of content being accessed by a user, wherein receiving the callback request includes:
• receiving a user selection of a callback request icon displayed on the page of content pursuant to assigning a weighting factor to each of a plurality of rules and circumstances, wherein the circumstances include a time the user accesses the page of content;
• adding the weighting factors to define a weighting score;
• and making a determination based on whether the weighing score exceeds a predetermined value, wherein the determination includes:
• sending an alert to a company and storing the alert, wherein the alert includes the circumstances and the score, if the score does not exceed a threshold value;
• providing a number selection window, including known phone numbers associated with the user, for the user to select a callback number;
• identifying a representative to service the callback request;
• and providing stored session data associated with the user and the page of content to the representative.