Lifecycle tracking and management using RF

A computer-based method for tracking a direct customer solicitation lifecycle comprising:

• associating, by a tracking computer, a radio frequency identifier (RFID) tag with a tracking identifier, wherein the RFID tag is attached to at least one of the customer solicitation or an envelope containing the customer solicitation, and wherein the tracking identifier is encoded in a tracking indicator on at least one of the customer solicitation or the envelope such that the tracking indicator is configured to be detected, wherein the tracking identifier is at least a portion of a solicitation lifecycle tracking dataset;
• reading, by the computer in communication with an RFID reader, the RFID tag during a pre-shipping process, wherein the customer solicitation is contained within the envelope, and wherein the envelope is situated within a plurality of envelopes such that optical scanning of the tracking indicator on the envelope is at least one of impossible or impractical;
• creating, by the computer and based upon reading the RFID tag, first tracking data;
• receiving, by the computer, second tracking data from a service provider, wherein the second tracking data is based on detection of the tracking indicator and includes the tracking identifier and additional information;
• matching, by the computer, the lifecycle tracking dataset with at least one of the first tracking data or the second tracking data to create matched tracking data;
• analyzing, by the computer, a customer solicitation response process metrics based on the matched tracking data, wherein the analyzing comprises:
• determining, by the computer and based upon the matched tracking data, a first time as a date and time the customer solicitation was delivered to a customer;
• determining, by the computer and based upon the matched tracking data, a second time as a date and time a solicitation response was picked up from the customer;
• calculating, by the computer, a first customer response statistic in a plurality of customer statistics as a difference in the second time and the first time;
• and
• modifying, by the computer, a customer solicitation process based on the first customer response statistic.

A non-transitory machine-readable medium having stored thereon computer-executable instructions that, if executed by a tracking computer, cause the computer to perform operations comprising:

• associating, by the computer, a radio frequency identifier (RFID) tag with an invoice tracking identifier, wherein the RFID tag is attached to at least one of a customer bill or an envelope containing the customer bill, and wherein the invoice tracking identifier is encoded in an invoice tracking indicator on at least one of the customer bill and the envelope such that the invoice tracking indicator is configured to be detected, wherein the invoice tracking identifier is at least a portion of a payment lifecycle tracking dataset;
• reading, by the computer in communication with an RFID reader, the RFID tag during a pre-shipping process, wherein the customer bill is contained within the envelope, and wherein the envelope is situated within a plurality of envelopes such that optical scanning of the invoice tracking indicator on the envelope is at least one of impossible or impractical;
• creating, by the computer and based upon reading the RFID tag, first invoice tracking data;
• receiving, by the computer, at least a portion of second invoice tracking data from a service provider, wherein the second invoice tracking data is based on detection of the invoice tracking indicator and includes the invoice tracking identifier along with additional information;
• matching, by the computer, the payment lifecycle tracking dataset with the first invoice tracking data and the second invoice tracking data to create matched tracking data;
• analyzing, by the computer, a customer bill process based on matched tracking data, wherein the analyzing comprises:
• determining, by the computer and based upon the matched tracking data, a first time as a date and time the customer bill was delivered to a customer associated with the bill;
• determining, by the computer and based upon the matched tracking data, a second time as a date and time a remittance was picked up from the customer;
• calculating, by the computer, a first customer payment statistic in a plurality of customer payment statistics as a difference in the second time and the first time;
• and
• modifying, by the computer, the customer bill process based on the first customer payment statistic.

A payment lifecycle management system comprising:

• a network interface communicating with a memory;
• the memory communicating with a lifecycle management processor;
• and
• the processor, when executing a computer program, performs operations comprising:
• associating, by a tracking processor, a radio frequency identifier (RFID) tag with an invoice tracking identifier, wherein the RFID tag is attached to at least one of a customer bill or an envelope containing the customer bill, and wherein the invoice tracking identifier is encoded in an invoice tracking indicator on at least one of the customer bill and the envelope such that the invoice tracking indicator is configured to be detected, wherein the invoice tracking identifier is at least a portion of a payment lifecycle tracking dataset;
• reading, by the tracking processor in communication with an RFID reader, the RFID tag during a pre-shipping process, wherein the customer bill is contained within the envelope and wherein the envelope is situated within a plurality of envelopes such that optical scanning of the invoice tracking indicator on the envelope is at least one of impossible or impractical;
• creating, by the tracking processor and based upon reading the RFID tag, first invoice tracking data;
• receiving, by the tracking processor, at least a portion of second invoice tracking data from a service provider, wherein the second invoice tracking data is based on detection of the invoice tracking indicator and includes the invoice tracking identifier along with additional information;
• matching, by the tracking processor, the payment lifecycle tracking dataset with the first invoice tracking data and the second invoice tracking data to create matched tracking data;
• analyzing, by the tracking processor, a customer bill process based on matched tracking data, wherein the analyzing comprises:
• determining, by the tracking processor and based upon the matched tracking data, a first time as a date and time the customer bill was delivered to a customer associated with the bill;
• determining, by the tracking processor and based upon the matched tracking data, a second time as a date and time a remittance was picked up from the customer;
• calculating, by the tracking processor, a first customer payment statistic in a plurality of customer payment statistics as a difference in the second time and the first time;
• and
• modifying, by the tracking processor, the customer bill process based on the first customer payment statistic.