Method and system for analyzing and optimizing distribution of work from a plurality of queues

A system for analyzing investment in time and resources in reviewing potential fraud activities, comprising:

• a database adapted to store historical data, the historical data comprising a first plurality of potential fraud items having a first type and a second plurality of potential fraud items having a second type, each of the first and second plurality of potential data items having a fraud determination and an associated monetary value, wherein the associated monetary value of each potential fraud item having a positive fraud determination is a function of savings in preventing a fraud event and a related cost of investigation;
• a score generator, implemented on at least one processor, adapted to assign a relative score to each of the potential fraud items within the first and second plurality of fraud items;
• a calculator, implemented on the at least one processor, adapted to calculate a cumulative monetary value for each relative score, the cumulative monetary value being the summation of associated monetary values for all potential fraud items having relative scores up to and including the relative score;
• and
• a component, implemented on the at least one processor, adapted to determine a maximum cumulative monetary value and corresponding relative score.

A non-transitory computer-readable medium comprising computer-executable instructions that, when executed on a processor of a server, perform a method for analyzing investment in time and resources in reviewing potential fraud activities, comprising acts of:

• (a) storing historical data in a database, the historical data comprising a first plurality of potential fraud items having a first type and a second plurality of potential fraud items having a second type, each of the first and second plurality of potential data items having a fraud determination and an associated monetary value, wherein the associated monetary value of each potential fraud item having a positive fraud determination is a function of savings in preventing a fraud event and a related cost of investigation;
• (b) assigning a relative score to each of the potential fraud items within the first and second plurality of fraud items;
• (c) calculating a cumulative monetary value for each relative score, the cumulative monetary value being the summation of associated monetary values for all potential fraud items having relative scores up to and including the relative score;
• and
• (d) determining a maximum cumulative monetary value and corresponding relative score.

A computer system comprising:

• a memory;
• a display;
• and
• a processor adaptively coupled to the memory, wherein the processor is programmed to render a graphical user interface on the display for analyzing investment in time and resources in reviewing potential fraud activities, the graphical user interface comprising:
• a first display area configured to display a plurality of fraud items, wherein the first display area is adapted to display an ordered list of fraud items based on a monetary value determined for each of the respective plurality of fraud items, wherein the associated monetary value of each potential fraud item having a positive fraud determination is a function of savings in preventing a fraud event and a related cost of investigation.