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US 8,412,562 B1Granted
Retail high performance capability assessment
AssigneeAccenture Global Services Limited
InventorsDaren K. Fairfield, Melissa R. Zilinski, Chris Chapman, Arsenio M. Santos
Life of this patent
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Abstract
A capability analysis structure helps a modern business meet the challenges of the global marketplace. As a result, the business can achieve the clarity, consistency, and well-defined execution of its core processes that reduce inefficiencies and waste due to unnecessary process complexity and exceptions. In addition, the capability analysis structure helps the business to identify specific areas in which improvements may be made and understand how to make the improvements, and establishes levels of capability along the way to reaching an ultimate capability goal.
Claims18
A method for capability analysis comprising the steps of:
- providing a processor operatively coupled to memory, the memory having a capability analysis structure further comprising:
- a key factor dimension comprising any combination of two or more of:
- a process participation key analysis area;
- a process creation key analysis area;
- a process frequency key analysis area;
- a process inputs key analysis area;
- a process outputs key analysis area;
- a process automation key analysis area;
- and
- a process integration key analysis area;
- wherein each of the key analysis areas includes a retail industry specific key analysis area;
- providing a capability scale dimension comprising multiple capability levels, including:
- a ‘Basic’ capability level specifying a ‘Basic’ capability assessment criteria wherein the ‘Basic’ capability assessment criteria for a corporate strategy includes Process Participation criteria where little to no executive participation beyond the CEO exists and the board of directors or equity partners set or heavily influence strategy;
- a ‘Progressive’ capability level specifying a ‘Progressive’ capability assessment criteria wherein the ‘Progressive’ capability assessment criteria for a corporate strategy includes Process Participation criteria where strategy is determined collaboratively and the board of directors or equity partners review and approve if necessary;
- a ‘Leading’ capability level specifying a ‘Leading’ capability assessment criteria wherein the ‘Leading’ capability assessment criteria for a corporate strategy includes Process Participation criteria where an executive team determines strategy with managed input from non-executive influences including employees, customers, or suppliers;
- generating, using the processor coupled to data population logic in communication with the memory, a populated analysis structure from the capability analysis structure;
- receiving, by the processor, an input specifying a key analysis area corresponding to a retail business under examination;
- searching, by the processor, the populated analysis structure for criteria that matches the key analysis area corresponding to the retail business under examination;
- analyzing, by the processor, the matching criteria;
- and
- obtaining, by the processor, a resultant performance level of the retail business under examination corresponding to the capability scale dimension.
18 more elements
A capability analysis method comprising the steps of:
- providing a processor operatively coupled to memory, the memory defining a capability analysis structure having a key factor dimension for the capability analysis structure, the key factor dimension comprising any combination of two or more of:
- a process participation key analysis area;
- a process creation key analysis area;
- a process frequency key analysis area;
- a process inputs key analysis area;
- a process outputs key analysis area;
- a process automation key analysis area;
- and
- a process integration key analysis area;
- where each of the key analysis areas includes a retail industry specific key analysis area
- establishing, in the memory, a capability scale dimension for the capability analysis structure, the capability scale dimension comprising multiple capability levels, including:
- a ‘Basic’ capability level specifying a ‘Basic’ capability assessment criteria wherein the ‘Basic’ capability assessment criteria for a corporate strategy includes Process Creation criteria where strategy process is not defined or is loosely defined and largely developed in isolation and dictated to leadership, with inconsistent communication to the organization and where an annual plan is emphasized, with minimal long range planning detail;
- a ‘Progressive’ capability level specifying a ‘Progressive’ capability assessment criteria wherein the ‘Progressive’ capability assessment criteria for a corporate strategy includes Process Creation criteria where a process for strategy development is followed but may vary from year to year and is inconsistently applied or executed and where an annual plan is emphasized, with the long range plan being done at 3 or 5 year intervals;
- a ‘Leading’ capability level specifying a ‘Leading’ capability assessment criteria wherein the ‘Leading’ capability assessment criteria for a corporate strategy includes Process Creation criteria where a clear and consistent strategy development process is documented and followed for both annual and long range plans and the strategic process includes a refresh of the corporate goals, business scope and plan, operating model, growth intent, and major change programs;
- generating, using the processor coupled to data population logic in communication with the memory, a populated analysis structure from the capability analysis structure;
- receiving, by the processor, an input specifying a key analysis area corresponding to a retail business under examination;
- searching, by the processor, the populated analysis structure for criteria that matches the key analysis area corresponding to the retail business under examination;
- analyzing, by the processor, the matching criteria;
- and
- obtaining, by the processor, a resultant performance level of the retail business under examination corresponding to the capability scale dimension.
17 more elements
A capability analysis system comprising:
- a processor operatively coupled to memory, the memory having a capability analysis structure further comprising:
- a key factor dimension comprising any combination of two or more of:
- a process participation key analysis area;
- a process creation key analysis area;
- a process frequency key analysis area;
- a process inputs key analysis area;
- a process outputs key analysis area;
- a process automation key analysis area;
- a process integration key analysis area;
- where each of the key analysis areas includes a retail industry specific key analysis area;
- a capability scale dimension comprising multiple capability levels, including:
- a ‘Basic’ capability level specifying a ‘Basic’ capability assessment criteria wherein the ‘Basic’ capability assessment criteria for a corporate strategy includes Process Participation criteria where little to no executive participation beyond the CEO exists and the board of directors or equity partners set or heavily influence strategy;
- a ‘Progressive’ capability level specifying a ‘Progressive’ capability assessment criteria wherein the ‘Progressive’ capability assessment criteria for a corporate strategy includes Process Participation criteria where strategy is determined collaboratively and the board of directors or equity partners review and approve if necessary;
- a ‘Leading’ capability level specifying a ‘Leading’ capability assessment criteria wherein the ‘Leading’ capability assessment criteria for a corporate strategy includes Process Participation criteria where an executive team determines strategy with managed input from non-executive influences including employees, customers, or suppliers;
- and
- data population logic coupled to the processor and in communication with the memory, configured to generate a populated analysis structure from the capability analysis structure;
- the processor configured to:
- receive an input specifying a key analysis area corresponding to a retail business under examination;
- search the populated analysis structure for criteria that matches the key analysis area corresponding to the retail business under examination;
- analyze the matching criteria;
- and
- obtain a resultant performance level of the retail business under examination corresponding to the capability scale dimension.
19 more elements
A capability analysis system comprising:
- a processor operatively coupled to a memory, the memory having a capability analysis structure comprising:
- a key factor dimension comprising any combination of two or more of:
- a process participation key analysis area;
- a process creation key analysis area;
- a process frequency key analysis area;
- a process inputs key analysis area;
- a process outputs key analysis area;
- a process automation key analysis area;
- a process integration key analysis area;
- where each of the key analysis areas includes a retail industry specific key analysis area;
- a capability scale dimension comprising multiple capability levels, including:
- a ‘Basic’ capability level specifying a ‘Basic’ capability assessment criteria wherein the ‘Basic’ capability assessment criteria for a corporate strategy includes Process Creation criteria where strategy process is not defined or is loosely defined and largely developed in isolation and dictated to leadership, with inconsistent communication to the organization and where an annual plan is emphasized, with minimal long range planning detail;
- a ‘Progressive’ capability level specifying a ‘Progressive’ capability assessment criteria wherein the ‘Progressive’ capability assessment criteria for a corporate strategy includes Process Creation criteria where a process for strategy development is followed but may vary from year to year and is inconsistently applied or executed and where an annual plan is emphasized, with the long range plan being done at 3 or 5 year intervals;
- a ‘Leading’ capability level specifying a ‘Leading’ capability assessment criteria wherein the ‘Leading’ capability assessment criteria for a corporate strategy includes Process Creation criteria where a clear and consistent strategy development process is documented and followed for both annual and long range plans and the strategic process includes a refresh of the corporate goals, business scope and plan, operating model, growth intent, and major change programs;
- data population logic coupled to the processor and in communication with the memory configured to generate a populated analysis structure from the capability analysis structure;
- the processor configured to:
- receive an input specifying a key analysis area corresponding to a retail business under examination;
- search the populated analysis structure for criteria that matches the key analysis area corresponding to the retail business under examination;
- analyze the matching criteria;
- and
- obtain a resultant performance level of the retail business under examination corresponding to the capability scale dimension.
18 more elements
A capability analysis system comprising:
- a processor operatively coupled to memory, the memory having a capability analysis structure comprising:
- a key factor dimension comprising any combination of two or more of:
- a process participation key analysis area;
- a process creation key analysis area;
- a process frequency key analysis area;
- a process inputs key analysis area;
- a process outputs key analysis area;
- a process automation key analysis area;
- a process integration key analysis area;
- where each of the key analysis areas includes a retail industry specific key analysis area;
- a capability scale dimension comprising multiple capability levels, including:
- a ‘Basic’ capability level specifying a ‘Basic’ capability assessment criteria wherein the ‘Basic’ capability assessment criteria for a customer strategy includes Process Participation criteria where primary input comes from a marketing group, with little input other than review and approval from a C-Level/executive team or stores;
- a ‘Progressive’ capability level specifying a ‘Progressive’ capability assessment criteria wherein the ‘Progressive’ capability assessment criteria for a customer strategy includes Process Participation criteria where a C-Level/executive team sets customer strategy with input from the leadership of stores, marketing, and customer service;
- a ‘Leading’ capability level specifying a ‘Leading’ capability assessment criteria wherein the ‘Leading’ capability assessment criteria for a customer strategy includes Process Participation criteria where customer centric thinking is led by a C-Level/executive team and they are directly involved in setting the customer strategy collaboratively with inputs from customers, stores, marketing, sales, and customer service;
- data population logic coupled to the processor and in communication with memory, configured to generate a populated analysis structure from the capability analysis structure;
- the processor configured to:
- receive an input specifying a key analysis area corresponding to a retail business under examination;
- search the populated analysis structure for criteria that matches the key analysis area corresponding to the retail business under examination;
- analyze the matching criteria;
- and
- obtain a resultant performance level of the retail business under examination corresponding to the capability scale dimension.
18 more elements
A capability analysis system comprising:
- a processor operatively coupled to memory, the memory having a capability analysis structure comprising:
- a key factor dimension comprising any combination of two or more of:
- a process participation key analysis area;
- a process creation key analysis area;
- a process frequency key analysis area;
- a process inputs key analysis area;
- a process outputs key analysis area;
- a process automation key analysis area;
- a process integration key analysis area;
- where each of the key analysis areas includes a retail industry specific key analysis area;
- a capability scale dimension comprising multiple capability levels, including:
- a ‘Basic’ capability level specifying a ‘Basic’ capability assessment criteria wherein the ‘Basic’ capability assessment criteria for a customer strategy includes Process Creation criteria using unsophisticated an process for assessing customers with little to no segmentation, limited data inputs or fact basis, and offers tend to be product and service driven rather than based on customer preferences, with little to no customer measurement;
- a ‘Progressive’ capability level specifying a ‘Progressive’ capability assessment criteria wherein the ‘Progressive’ capability assessment criteria for a customer strategy includes Process Creation criteria where some customer segmentation analysis is done, offers are aligned with customer segments, and customer performance is tracked and used in future planning;
- a ‘Leading’ capability level specifying a ‘Leading’ capability assessment criteria wherein the ‘Leading’ capability assessment criteria for a customer strategy includes Process Creation criteria where deep customer centric analysis is done and used to drive business activities including assortments and services, customer feedback is frequently captured and growth plans by customer segment, and clusters are developed and followed;
- data population logic coupled to the processor and in communication with the memory, configured to generate a populated analysis structure from the capability analysis structure;
- the processor configured to:
- receive an input specifying a key analysis area corresponding a retail business under examination;
- search the populated analysis structure for criteria that matches the key analysis area corresponding to the retail business under examination,
- analyze the matching criteria;
- and
- obtain a resultant performance level of the retail business under examination corresponding to the capability scale dimension.
18 more elements
Dependencies are inferred from the claim text.