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US 8,412,557 B1Granted
Method and system for determining whether an offering is controversial based on user feedback
AssigneeAmazon Technologies, Inc.
InventorsDaniel B. Lloyd, Llewellyn J. Mason, Ron Kohavi
Life of this patent
Estimating the term…
Abstract
The controversiality of an offering in a computer implemented system is computed based on user satisfaction feedback. A controversiality index can be provided to indicate the extent to which the offering is controversial.
Claims26
A method for expressing information concerning an offering in a computer system, which method comprises:
- retrieving, by a computer, user feedback information from a computer memory containing information from a multitude of users indicating a reaction of each of the multitude of users to the offering, each reaction being classified on a scale ranging from negative to positive;
- and
- evaluating the user feedback information to determine whether or not the offering is controversial, the evaluating step further comprising the steps of:
- calculating, by the computer, a measure of relatively intense reactions to the offering from the reactions, a reaction being relatively intense when the reaction meets an intensity threshold on the scale;
- calculating, by the computer, an average reaction to the offering from the reactions;
- and
- determining, by the computer, a degree of controversiality for the offering from at least the measure of relatively intense reactions and the average reaction.
4 more elements
A system for expressing information concerning an offering, which system comprises:
- at least one processor;
- a computer memory storing user feedback information from a multitude of users which feedback information represents a reaction of each of the multitude of users to the offering, each reaction being classified on a scale ranging from negative to positive;
- and
- an application executable on the at least one processor, the application comprising:
- logic that retrieves the user feedback information from the computer memory;
- and
- logic that evaluates the user feedback information to determine whether or not the offering is controversial, logic that evaluates further comprising:
- logic that calculates a measure of relatively intense reactions to the offering from the reactions, a reaction being relatively intense when the reaction meets an intensity threshold on the scale;
- logic that calculates an average reaction to the offering from the reactions;
- and
- logic that determines a degree of controversiality for the offering from at least the measure of relatively intense reactions and the average reaction.
8 more elements
Dependencies are inferred from the claim text.