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US 8,412,546 B2Granted
Method and apparatus for tracking repair facility performance for repairs relating to replacement rental vehicle transactions
AssigneeThe Crawford Group, Inc.
InventorsDavid G. Smith, Owen R. Miller, Trent Tinsley
Life of this patent
Estimating the term…
Abstract
Systems and methods for tracking repair facility performance in a replacement rental vehicle context are disclosed. Various operations for adding and subtracting credits from a repair facility virtual bank account are disclosed. Adjustments to credit totals can be based on repair facility performance with regard to an individual vehicle repair or a plurality of vehicle repairs.
Claims46
A method comprising:
- maintaining an account in a memory, the account being associated with a repair facility and storing a credit total for the repair facility;
- calculating aggregate data that is indicative of a repair performance quality by the repair facility with respect to a plurality of disabled vehicles that are associated with a plurality of replacement rental vehicle reservations;
- calculating an adjusted credit total based on the calculated aggregate data;
- comparing the adjusted credit total with a threshold;
- and
- in response to the comparison of the calculated adjusted credit total with the threshold indicating that the adjusted credit total falls below the threshold, identifying a remedial action to be taken against the repair facility;
- and
- wherein the method steps are performed by a processor.
5 more elements
An apparatus comprising:
- a memory, the memory configured to store an account, the account being associated with a repair facility, and the account comprising a credit total for the repair facility;
- and a processor configured to (1) calculate aggregate data that is indicative of a repair performance quality by the repair facility with respect to a plurality of disabled vehicles that are associated with a plurality of replacement rental vehicle reservations, (2) calculate an adjusted credit total based on the calculated aggregate data, (3) compare the adjusted credit total with a threshold, and (4) in response to the comparison of the calculated adjusted credit total with the threshold indicating that the adjusted credit total falls below the threshold, identify a remedial action to be taken against the repair facility.
A method comprising:
- maintaining an account in a memory, the account being associated with a repair facility and storing a credit total for the repair facility;
- calculating aggregate data that is indicative of a repair performance quality by the repair facility with respect to a plurality of disabled vehicles that are associated with a plurality of replacement rental vehicle reservations being paid for by a common party;
- calculating an adjusted credit total based on the calculated aggregate data;
- comparing the adjusted credit total with a threshold;
- and
- in response to the comparison of the calculated adjusted credit total with the threshold indicating that the adjusted credit total falls below the threshold, allocating a charge to the repair facility;
- and
- wherein the method steps are performed by a processor.
5 more elements
An apparatus comprising:
- a processor;
- and
- a memory, the memory configured to store an account, the account being associated with a repair facility, and the account comprising a credit total for the repair facility;
- and
- wherein the processor is configured to (1) calculate aggregate data that is indicative of a repair performance quality by the repair facility with respect to a plurality of disabled vehicles that are associated with a plurality of replacement rental vehicle reservations being paid for by a common party, (2) calculate an adjusted credit total based on the calculated aggregate data, (3) compare the adjusted credit total with a threshold, and (4) in response to the comparison of the calculated adjusted credit total with the threshold indicating that the adjusted credit total falls below the threshold, allocate a charge to the repair facility.
2 more elements
Dependencies are inferred from the claim text.