Method and system for enhancing verbal communication sessions
AssigneeVerizon Patent and Licensing Inc.
InventorsMartin W. McKee, Paul T. Schultz, Robert A. Sartini
Life of this patent
Estimating the term…
Abstract
An approach is provided for enhancing verbal communication sessions. A verbal component of a communication session is converted into textual information. The converted textual information is scanned for a text string to trigger an application. The application is invoked to provide supplemental information about the textual information or to perform an action in response to the textual information for or on behalf of a party of the communication session. The supplemental information or a confirmation of the action is transmitted to the party.
Claims22
A method comprising:
- converting a verbal component of a communication session into textual information;
- scanning the converted textual information for a text string to trigger an application;
- invoking the application to perform an action in response to the textual information, for or on behalf of a party of the communication session, to provide supplemental information about the textual information;
- and
- transmitting the supplemental information or a confirmation of the action to the party.
An apparatus comprising:
- a processor configured to convert a verbal component of a communication session into textual information, and to scan the converted textual information for a text string to trigger an application,
- wherein the processor is further configured to invoke the application to perform an action in response to the textual information, for or on behalf of a party of the communication session, to provide supplemental information about the textual information,
- wherein the supplemental information or a confirmation of the action is transmitted to the party.
A non-transitory computer-readable storage medium carrying one or more sequences of one or more instructions which, when executed by one or more processors, cause an apparatus to at least perform:
- convert a verbal component of a communication session into textual information,
- scan the converted textual information for a string to trigger an application,
- invoke the application to perform an action in response to the textual information, for or on behalf of a party of the communication session, to provide supplemental information about the textual information, and
- transmit the supplemental information a party of the communication session.
Dependencies are inferred from the claim text.