Automatic disclosure detection
AssigneeAT&T Intellectual Property I, L.P.
InventorsI. Dan Melamed, Yeon-Jun Kim, Andrej Ljolje, Bernard S. Renger, David J. Smith
Life of this patent
Estimating the term…
Abstract
A method of detecting pre-determined phrases to determine compliance quality is provided. The method includes determining whether at least one of an event or a precursor event has occurred based on a comparison between pre-determined phrases and a communication between a sender and a recipient in a communications network, and rating the recipient based on the presence of the pre-determined phrases associated with the event or the presence of the pre-determined phrases associated with the precursor event in the communication.
Claims20
A method of detecting pre-determined phrases to determine compliance quality, comprising:
- specifying a plurality of pre-determined phrases in association with an event and a precursor event;
- receiving audible input from a sender and a recipient in a communication over a communications network;
- specifying account data from the sender based on the communication;
- determining by a processor whether the event has occurred based on the communication;
- if the event has not occurred, determining whether a trigger phrase associated with the precursor event is present in the audible input received;
- if the trigger phrase associated with the precursor event is present, determining whether a pre-determined phrase of the plurality of pre-determined phrases associated with the precursor event is present in the audible input received;
- and
- rating the recipient based on a presence of the pre-determined phrase associated with the precursor event in the communication.
A system to detect pre-determined phrases for determining compliance quality, the system comprising:
- a memory that stores a computer program of executable instructions;
- a processor that executes the computer program of executable instructions;
- a receiver that receives audible input from a sender and a recipient in a communication over a communications network;
- wherein, when executed by the processor, the computer program causes the system to perform operations comprising:
- transcribing the audible input into a transcript;
- collecting account data from the sender;
- storing a plurality of pre-determined phrases associated with an event and a precursor event;
- selecting a pre-determined phrase of the plurality of pre-determined phrases stored;
- computing a compliance quality score based on the transcript and the pre-determined phrase selected;
- and
- displaying results of the compliance quality score computed.
A non-transitory computer readable storage medium comprising a computer program that, when executed by a processor, cause the processor to perform operations comprising:
- receiving audible input from a communication between a sender and a recipient in a communications network and transcribing the audible input into a transcript;
- collecting account data from the sender;
- a receiving a plurality of pre-determined phrases associated with an event and a precursor event;
- selecting a pre-determined phrase of the plurality of pre-determined phrases based on the transcript;
- computing a compliance quality score based on a word string match between the pre-determined phrase selected and the transcript;
- and
- an output code segment, recorded on the tangible computer readable storage medium, executable to display displaying results of the compliance quality score computed.
Dependencies are inferred from the claim text.