Multi-dimensional model generation for determining service performance

A system for generating a multi-dimensional model that is operable to determine performance of a service, comprising:

• a data source arranged to receive data defining multiple resource types,
• a tangible database device arranged to receive metadata defining (i) a hierarchical organization for one or more of the multiple resource types, including a hierarchical resource type for a respective resource type defining multiple levels of aggregation, and (ii) composite resource types for one or more groups of the resource types, a composite resource type of the composite resource types defining a composition of certain resource types of the resource types,
• a computational engine arranged to generate the multi-dimensional model from the received data and received metadata, the generating comprising creating a multi-dimensional function for each resource type and for each composite resource type within the received data and metadata;
• an adapter arranged to receive service data associated with the service from a network;
• and
• wherein the multi-dimensional model processes the service data to determine the performance of the service.

A computer program product comprising computer executable instructions stored on a non-transitory computer readable storage medium which when executed on a computing device executes a method for generating a multi-dimensional model that is operable to determine performance of a service, the product comprising instructions for:

• receiving data defining multiple resource types,
• receiving metadata defining (i) a hierarchical organization for one or more of the multiple resource types, including a hierarchical resource type for a respective resource type defining multiple levels of aggregation, and (ii) composite resource types for one or more groups of the resource types, a composite resource type of the composite resource types defining a composition of certain resource types of the resource types,
• generating the multi-dimensional model from the received data and received metadata, the generating comprising creating a multi-dimensional function for each resource type and for each composite resource type within the received data and metadata;
• receiving service data associated with the service;
• and for
• processing the service data by the multi-dimensional model to determine the performance of the service.