System and method for providing mobile device services using SMS communications
AssigneeGrape Technology Group, Inc.
InventorsFaith McGary, Ian Bacon, Michael Bates, Christine Baumeister
Life of this patent
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Abstract
An enhanced services platform has an interface for receiving a communication from a user requesting a desired data. An automated response module parses the communication and retrieves the desired data. The enhanced services platform arranges the desired data into a response message that is sent to the user, where the response message includes an embedded code corresponding to a link allowing the user to re-contact the enhanced services platform. An operator assistance module receives communications from the user initiated via the link to provide further assistance regarding the user's request.
Claims12
An enhanced services platform said platform comprising:
- an interface for receiving a communication including an image from a user requesting a desired data;
- an object recognition module configured to receive an image from said user;
- an automated response module for parsing said communication and retrieving said desired data, said enhanced services platform configured to arrange said desired data. into a response message that is sent to said user,
- wherein said response message includes an embedded code corresponding to a link allowing said user to re-contact said enhanced services platform;
- and
- an operator assistance module configured to receive communications from said user initiated via said link to provide further assistance regarding said user's request.
Dependencies are inferred from the claim text.